Michelle Munoz
Derby
Summary
Dedicated professional with experience in creating nurturing environments for children. Skilled in organizing educational activities and monitoring behavior to promote health and development. Strong team player with proven relationship-building abilities and a focus on safety compliance with state standards. Committed to fostering early learning skills in diverse settings.
Customer service specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully work as part of a team to reach business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Teacher's Assistant/Floater
Leaps N Bounds Childcare
Wilton
11.2024 - 08.2025
- Supervised infants, toddlers and preschoolers during activities, meals, and naps to ensure safety
- Assisted teachers with daily routines and transitions to support classroom efficiency
- Collaborated with teachers and parents to support children’s individual needs and development
- Monitored student behavior, providing guidance to foster a positive learning environment
- Promoted student success by implementing gentle discipline strategies in a nurturing educational setting
- Aided in diaper changes, potty training, and maintaining a nurturing environment for children aged six months to five years
Cashier/Customer Service Assistant
Pet Supplies Plus
Orange
09.2024 - 10.2024
- Processed customer purchases with accuracy and efficiency
- Ensured cleanliness and organization of checkout area and store displays to enhance customer shopping experience
- Educated customers on pet club membership benefits to promote available offers
- Assisted customers with animal care inquiries to support informed pet selection and maintenance
- Stocked shelves with merchandise to maintain optimal product availability
- Cared for store pets by cleaning habitats, feeding, and handling animals with care
Shift Leader
Walgreens
Stratford
04.2021 - 07.2024
- Coordinated with managers to resolve customer issues effectively, enhancing overall satisfaction
- Resolved customer concerns promptly, contributing to overall customer satisfaction
- Trained and mentored team members on customer service standards
- Demonstrated multitasking abilities by managing 10 registers and handling manager calls simultaneously
- Ensured cash safe integrity and maintained accurate financial records during shifts
- Assisted in cash handling procedures during shift transitions accurately
- Verified that cash drawers contained correct amounts of money during opening and closing shifts
- Managed inventory levels and conducted regular stock assessments
Designated Hitter
Walgreens
Stratford
12.2019 - 07.2024
- Supported pharmacy operations during peak hours and staff shortages to ensure continued service delivery
- Handled patient calls while processing prescriptions at the register to enhance customer service
- Resolved patient insurance inquiries to facilitate smooth transactions
- Organized prescriptions into labeled bins for better access and improved workflow
Cashier/Customer Service Associate
Walgreens
Stratford
11.2017 - 07.2024
- Handled approximately $750 worth of transactions per shift, $3,000 per week
- Processed cash and card payments, provided accurate change, and issued receipts and rain checks for unavailable products
- Resolved customer inquiries regarding pricing issues, overcharges, and product returns through effective communication
- Maintained store presentation by organizing products, cleaning floors, restocking shelves accurately, and updating price cards
- Removed defective and expired products from shelves for safety and compliance
- Ability to lift weights, organization, attention to detail, accuracy and teamwork
Education
High School Diploma -
Frank S. Bunnell High School
Stratford, CT01-2019
Skills
- Classroom management
- Child development
- Effective communication skills
- Bilingual communication
- Multitasking abilities
- Customer service excellence
- Phone etiquette
- Cash handling
Languages
English
Professional
Spanish
Professional
Certification
American Red Cross CPR Certification
11/01/24, 11/01/26
11/01/24, 11/01/26
Timeline
Teacher's Assistant/Floater
Leaps N Bounds Childcare
11.2024 - 08.2025
Cashier/Customer Service Assistant
Pet Supplies Plus
09.2024 - 10.2024
Shift Leader
Walgreens
04.2021 - 07.2024
Designated Hitter
Walgreens
12.2019 - 07.2024
Cashier/Customer Service Associate
Walgreens
11.2017 - 07.2024
High School Diploma -
Frank S. Bunnell High School