Michelle Munzing
Boynton Beach,FL
Summary
Detail-oriented and tech-savvy college student with a passion for numbers and a strong desire to learn. Currently learning coding and earning an associates degree in accounting. Possesses excellent communication skills and a customer-focused attitude to deliver exceptional service. Eager to contribute to a team and company that values professional development and growth opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Bakery Manager
Publix
Boynton Beach, FL
01.2024 - Current
- Analyzed sales trends to assist with forecasting future demand.
- Implemented new procedures to streamline workflow within the bakery department.
- Conducted regular inspections of work areas to identify potential hazards or violations of safety regulations.
- Monitored quality assurance of all products produced in the bakery department.
- Resolved customer complaints regarding product quality or service issues.
- Ordered necessary supplies for production needs as needed.
- Managed inventory of baking supplies, ingredients, and equipment.
- Supervised staff members to ensure efficient operations in the bakery department.
Administrative Bookkeeper
Liberman & Associates
Royal Palm Beach, FL
02.2023 - 05.2024
- Generated monthly balance sheet reconciliations and trial balances.
- Responded promptly to customer inquiries via email and telephone in a professional manner.
- Supported senior staff members with various projects as needed throughout the year.
- Assisted with accounts receivable, accounts payable and payroll processes.
- Created detailed spreadsheets using advanced formulas and functions in Excel.
- Conducted month-end closing activities and reconciliations of bank statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Prepared and processed payroll.
- Matched orders with invoices and recorded required information.
Customer Service Team Leader
Publix
Boynton Beach, FL
05.2023 - 01.2024
- Maintained up-to-date knowledge about product information and pricing details.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Coordinated with other departments to resolve customer issues efficiently.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Coordinated training sessions for new customer service personnel.
- Assisted with recruiting and hiring perspective candidates.
- Utilized recognition and reward tools frequently to recognize achievements.
- Resolved escalated customer issues with professionalism and patience.
- Counted and balanced registers.
Customer Service Staff Member
Publix
Boynton Beach, FL
11.2014 - 02.2023
- Collaborated with team members from various departments to achieve common goals.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Processed returns efficiently and effectively according to company policy.
- Recognized potential security risks or fraudulent activity within the store during shifts.
- Offered assistance in selecting merchandise based on individual needs and preferences.
- Processed a variety of monetary transactions including withdrawals, deposits, transfers, check cashing.
- Prepared bank deposits and ensured accuracy of deposit slips.
- Investigated discrepancies related to cash shortages or overages in accordance with established guidelines.
Education
Associate of Arts - Accounting
Palm Beach State College
Lake Worth, FL05-2026
Associate of Arts - Business Office Administration
Florida Career College
Boynton Beach, FL04-2023
Skills
- Tax Preparation
- General ledger maintenance
- Financial Recordkeeping
- Bookkeeping Software
- Quickbooks
- Bank Statement Reconciliation
- Spreadsheet tracking
- Confidential Document Control
- Bookkeeping
- Problem Anticipation and Resolution
- Complaint resolution
- Employee Training
Certification
- Intuit Bookkeeping Certification
References
References available upon request.
Timeline
Assistant Bakery Manager
Publix
01.2024 - Current
Customer Service Team Leader
Publix
05.2023 - 01.2024
Administrative Bookkeeper
Liberman & Associates
02.2023 - 05.2024
Customer Service Staff Member
Publix
11.2014 - 02.2023
Associate of Arts - Accounting
Palm Beach State College
Associate of Arts - Business Office Administration
Florida Career College