Michelle Muro Rojas
El Paso,TX
Summary
At Albertsons, I excelled as a Cashier/Self Checkout Pro, enhancing customer satisfaction by streamlining checkout processes and mentoring new staff, improving efficiency by over 30%. Skilled in drawer management and exceptional verbal communication, I consistently delivered high-quality service, fostering customer loyalty and driving repeat business through proactive engagement and problem-solving.
Overview
8
8
years of professional experience
Work History
Cashier/Self Checkout Pro/customer Service Clerk
Albertsons
11.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Self Checkout Pro/Customer Service Clerk
Albertsons
11.2016 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Education
High School Diploma -
Ysleta High School
El Paso, TX05.1989
Skills
Drawer management
Timeline
Cashier/Self Checkout Pro/customer Service Clerk
Albertsons
11.2016 - Current
Self Checkout Pro/Customer Service Clerk
Albertsons
11.2016 - Current
High School Diploma -
Ysleta High School
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