Michelle Muro Rojas
El Paso,TX
Summary
At Albertsons, I excelled as a Cashier/Self Checkout Pro, enhancing customer satisfaction by streamlining checkout processes and mentoring new staff, improving efficiency by over 30%. Skilled in drawer management and exceptional verbal communication, I consistently delivered high-quality service, fostering customer loyalty and driving repeat business through proactive engagement and problem-solving.
Overview
8
8
years of professional experience
Work History
Cashier/Self Checkout Pro/customer Service Clerk
Albertsons
El Paso, TX
11.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Self Checkout Pro/Customer Service Clerk
Albertsons
El Paso, TX
11.2016 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Education
High School Diploma -
Ysleta High School
El Paso, TX05.1989
Skills
Drawer management
Point of sale operation
Cleaning and sanitizing
Receipt and refund issuance
Liquor law compliance
Product knowledge
Refund handling
Basic math skills
Identification checks
Written and verbal communication
Refunds and exchanges
Stocking and replenishing
Money handling
Payment collection
Timeline
Cashier/Self Checkout Pro/customer Service Clerk
Albertsons
11.2016 - Current
Self Checkout Pro/Customer Service Clerk
Albertsons
11.2016 - Current
High School Diploma -
Ysleta High School