Michelle Murphy
St. Petersburg,FL
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Talented Intake Specialist offering [Number] years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
23
23
years of professional experience
Work History
Intake Specialist
Medical Equipment And Supplies Of America, LLC
06.2020 - Current
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Developed positive relationships with community partners to facilitate referrals and improve access to services for clients in need.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Surgery Scheduler
Mount Carmel West Hospital
10.2015 - 02.2016
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Minimized patient wait times through effective management of daily surgery schedules.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Billing/Receptionist
Northwest Pediatrics
12.2013 - 09.2015
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Billing/Receptionist
Won G Song, MD
06.2004 - 08.2010
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Legal File Clerk
Price Law Firm
03.2001 - 05.2002
- Enhanced file organization by implementing a color-coded filing system for legal documents.
- Streamlined document retrieval process for attorneys, improving case preparation efficiency.
- Maintained confidentiality of sensitive client information by securely handling and storing legal files.
- Assisted in reducing misplaced files by consistently updating the electronic database with accurate file locations.
- Collaborated with paralegals to compile essential documents for trial preparation, resulting in more organized case presentations.
- Reduced document retrieval time by reorganizing the physical filing system, increasing overall productivity within the firm.
- Ensured accuracy of filed documents through regular audits and necessary adjustments, maintaining a high level of data integrity.
Education
High School Diploma -
Grove City High School
Grove City, OH05.2002
Skills
- Claims Processing
- Eligibility Review
- Application Assessments
- Intake Assessment
- Compassionate Communication
- Data Entry
- Records Management
- Conflict Mediation
- Research and Analysis
- Follow-Up Skills
- Crisis Intervention
- Case Management
- Records Maintenance
- Critical Thinking Skills
- Multitasking Abilities
- Attention to Detail
- Cross-cultural Sensitivity
- Teamwork and Collaboration
- Customer Service
- Time Management
- Conflict Resolution
- Stress Management
- Telephone Etiquette
- Confidentiality Maintenance
- Multi-Line Phone Systems
- Insurance Verification
- Appointment Scheduling
- Patient Scheduling
- Inventory Management
- Maintaining Client Records
Timeline
Intake Specialist
Medical Equipment And Supplies Of America, LLC
06.2020 - Current
Surgery Scheduler
Mount Carmel West Hospital
10.2015 - 02.2016
Billing/Receptionist
Northwest Pediatrics
12.2013 - 09.2015
Billing/Receptionist
Won G Song, MD
06.2004 - 08.2010
Legal File Clerk
Price Law Firm
03.2001 - 05.2002
High School Diploma -
Grove City High School
Similar Profiles
Robert YoungRobert Young
Warehouse Manager/Delivery Driver at Medical Equipment And Supplies Of AmericaWarehouse Manager/Delivery Driver at Medical Equipment And Supplies Of America
Abdul AldakhllaAbdul Aldakhlla
Website Administrator at MedFly - Medical Supplies & EquipmentWebsite Administrator at MedFly - Medical Supplies & Equipment
Jemma LagocJemma Lagoc
Accounting Assistant at Medtronix Medical Supplies And EquipmentAccounting Assistant at Medtronix Medical Supplies And Equipment