Michelle Murphy
Marion,IL
Summary
Accomplished Office Manger well-versed in running medical practices in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or practice results.
Overview
21
21
years of professional experience
Work History
Program Coordinator
INCompass Health
02.2024 - Current
- Inpatient billing for hospitalist group covering 3 regional hospitals.
- Provide ongoing direction and leadership for program operations.
- Provide exceptional customer service to physicians through prompt response times and attentive assistance with inquiries or concerns.
- Keep program-related data accurate, up-to-date and easily accessible.
- Reviews patient medical records, diagnosis and documentation to ensure accurate and timely claim filing for over 50 hospitalists.
- Works remotely and on site as needed.
Medical Assistant
Southern Orthopedic Associates
01.2019 - 02.2024
- Worked as primary medical assistant for high volume orthopedic PA (typically seeing 40+ patient appointments per day) including urgent care/walk in patients.
- Direct patient care responsibilities - obtaining and recording vitals, applying and removing casts/splints/braces, changing surgical dressings, suture/staple removal, sterile setup for office procedures, specimen collection.
- Office duties - updating/maintaining ehr records, answering/returning phone calls, making outside referrals, surgery scheduling, coordinating patient appointments for surgical clearance, obtaining authorization/certification for surgical and imaging procedures, filing/faxing/scanning, inventory and supply ordering.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Provided patient education, pre and post-operatively as well as education on acute and chronic conditions and treatments.
- EHR trainer and member of MIPS (Merit-based Incentive Payment System) committee.
Certified Medical Assistant
Integrated Health Of Southern Illinois
08.2016 - 10.2018
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Performed IM and SC injections, CLIA waived tests, routine venipuncture and phlebotomy skills.
- Assisted provider with in office procedures including minor skin procedures, joint injections, Botox injections, EMG/NCV studies.
- Followed infection control procedures.
- Ordered lab tests, x-rays, MRIs, Ultrasounds, and CT scans and handled insurance verification and certification as necessary.
- Made patient referrals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Clinic Manager
Christopher Rural Health And Planning Corporation
08.2012 - 01.2016
- Managed 2 clinic locations which incorporated variety of specialties; Family Practice, Internal Medicine, Pediatrics, and OB/GYN.
- Oversaw staff consisting of 30+hourly employees and 8 medical providers.
- Responsible for all aspects of daily clinic activities including payroll, hiring, disciplining and termination,medical billing and coding, supply ordering and inventory, marketing, conducting monthly staff meetings, and monitoring and tracking of immunizations through State of Illinois' Vaccines for Children program.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well being.
- Resolved patient complaints in timely manner, ensuring positive experience for all parties involved.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created opportunities for cross-training employees to better understand different roles within organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Encouraged creative thinking, problem-solving, and empowerment as part of facility management group to improve morale and teamwork.
Medical Assistant
New Life Weight Loss, Southern Illinois Medical Services
05.2010 - 07.2012
- Collected patient vitals and prepared patient to see provider, scheduled patient's preoperative testing,collected and compiled those test results, scheduled patients for surgery, tracked patient's weight loss and resolution of co-morbidities post operatively, assisted with coaching and education of patients thorough lifestyle changes that accompany bariatric surgery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Maintained calendar for physicians, was responsible for notifying and coordinating equipment reps.
- Assisted in development of bariatric specific templates that were added into existing EHR system, assisted in converting practice's paper charts into electronic charts.
Server
Triple E Plus
10.2003 - 07.2010
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Field Supervisor
Addus Healthcare
07.2006 - 02.2007
- Worked as part of two-person team covering southern region of Illinois (Effingham to Metropolis, Missouri boarder to Indiana border).
- Responsible for hiring, managing and scheduling a team of over 35 homecare aids and CNAs.
- Monitored employee performance for compliance with regulations and policies.
- Responsible for signing new private duty client's, maintaining existing clients, conducting field visits, writing home care plans for aids to follow.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Took call rotation two weeks per month.
Education
Bachelor's of Science in Business Management -
Mid-Continent University
Murray, KY02.2014
Associate's of Science -
John A. Logan College
Carterville, IL12.2011
Skills
- Healthcare management
- Program Management
- Office Administration
- Strategic Planning
- Certified Medical Assistant
- Medical billing
- Hiring and recruitment knowledge
- Training Coordination
- Scheduling proficiency
- Staff Development
Timeline
Program Coordinator
INCompass Health
02.2024 - Current
Medical Assistant
Southern Orthopedic Associates
01.2019 - 02.2024
Certified Medical Assistant
Integrated Health Of Southern Illinois
08.2016 - 10.2018
Clinic Manager
Christopher Rural Health And Planning Corporation
08.2012 - 01.2016
Medical Assistant
New Life Weight Loss, Southern Illinois Medical Services
05.2010 - 07.2012
Field Supervisor
Addus Healthcare
07.2006 - 02.2007
Server
Triple E Plus
10.2003 - 07.2010
Bachelor's of Science in Business Management -
Mid-Continent University
Associate's of Science -
John A. Logan College
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