Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Michelle Murphy

Winston Salem,NC

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Project Manager - RTSM

Signant Health
12.2023 - Current
  • Managed implementation of IRT/RTSM software for multiple clinical trials concurrently, ensuring quality of customizations beyond standard configurations
  • Supervised entire project lifecycle by closely monitoring scope, budget, and schedule
  • Successfully addressed software questions and concerns, fostering positive relationships with sponsors and CROs, leading to commendations from management
  • Maintained comprehensive and extensive project documentation, offering stakeholders visibility into progress, risks, and mitigation strategies

Senior Project Specialist

Signant Health
01.2023 - 12.2023

Project Specialist

Signant Health
11.2021 - 01.2023

Customer Service Representative- Distributors and International Customers

Electroswitch Electronic Products
Raleigh, NC
04.2020 - 11.2021
  • Addressed 100+ daily inquiries via phone and email, promptly providing order updates along with technical support
  • Effectively managed the review and processing of purchase orders and quotes through the use of multiple ERP systems
  • Engaged in collaboration with multiple departments to devise tailor-made value-add products and enhance revenue

Team Manager

John Newman Team at Allen Tate Realtors
Greensboro, NC
01.2018 - 05.2020
  • Successfully coordinated a yearly average of 100+ transactions totaling $10M+
  • Streamlined contract-to-close process through implementation of team policies and procedures
  • Facilitated the smooth integration of new team members
  • Implemented and managed team's social media strategy, leading to a remarkable 300% increase

Trainer, College Program Quick Service Food and Beverage Cast Member

Walt Disney Parks and Resorts
Orlando, FL
01.2017 - 07.2017
  • Provided comprehensive instruction and evaluation for newly hired employees at ABC Commissary in Disney's Hollywood Studios
  • Delivered exceptional guest assistance and created magical moments for numerous guests per hour in a fast-paced setting, seamlessly transitioning between backstage operations and front-facing interactions
  • Consistently acknowledged for exceptional performance in all 4 Keys: Safety, Courtesy, Show, and Efficiency with a total of 8 'Four Key' recognition cards

Education

Bachelor of Arts - Spanish

University of North Carolina Wilmington
12.2016

Skills

  • Project Management
  • Randomization and Trial Supply Management (RTSM) systems
  • Interactive Response Technology (IRT)
  • Software Development Lifecycle Management (SLDC) including Agile, SCRUM, and waterfall methodologies
  • Jira, Confluence
  • SQL Application
  • Customer Service
  • Teamwork and Collaboration
  • Reliability
  • Effective Communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • NC Real Estate License #301124

Timeline

Associate Project Manager - RTSM

Signant Health
12.2023 - Current

Senior Project Specialist

Signant Health
01.2023 - 12.2023

Project Specialist

Signant Health
11.2021 - 01.2023

Customer Service Representative- Distributors and International Customers

Electroswitch Electronic Products
04.2020 - 11.2021

Team Manager

John Newman Team at Allen Tate Realtors
01.2018 - 05.2020

Trainer, College Program Quick Service Food and Beverage Cast Member

Walt Disney Parks and Resorts
01.2017 - 07.2017

Bachelor of Arts - Spanish

University of North Carolina Wilmington

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Michelle Murphy