Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michelle Murphy-Samuel

Naples,FL

Summary

With over 22 years in the Vacation Ownership Industry, I have a proven ability to lead sales teams to achieve multimillion-dollar revenue gains. I have been responsible for directing sales teams, creating and implementing sales strategies, and maximizing company revenues. With my adaptability, strong leadership and communication skills my objective is to manage individuals to attain their own personal goals so that we as a sales force can exceed all expectations.

Overview

22
22
years of professional experience

Work History

Senior Sales Manager

Marriott Vacation Club
11.2019 - Current
  • Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Conducted team meetings with Sales Executives and Team Leaders to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Managed QAE department in successfully closing over 30 million dollars in volume for the resort

Assistant Sales Manager/ Team Leader

Marriott Vacation Club
01.2018 - 01.2019
  • Promoted to assistant sales manager and responsible for managing the team leaders for Marriott Grande Vista
  • Manage the Team Leaders to achieve and exceed the sites expected budget,
  • Make sure assignments of tours were accurate, monitor the sales floor while making on the fly choices to yield sales, payroll, schedule, as well as training and coaching
  • Foster relationships between a Team Leader team of 9 to work cohesively with a 65 associate sales force.
  • This position was eliminated in the merger of ILG.

Senior Team Leader

Marriott Vacation Club
05.2016 - 01.2019
  • Responsible for daily production by using effective sales techniques to convert potential customers into ownership as well as reloading current and existing owners with more product to enhance their portfolio and experience with Marriott Vacation Club
  • Interacted daily with different customer bases and established relationships with them as well as the associates to increase production for our site.
  • Responsible for on the spot coaching, mentoring and individual training of a 65 associate sales force.

Owner Team Leader/Sales Manager

Exploria Resorts
01.2013 - 01.2016
  • Responsible for training, recruiting, coaching, payroll, as well as the schedule of a 30 persons salesforce.
  • Daily goals were creating relationships with customers and assisting in the take over process to reload their portfolios.
  • Participated in sales, marketing and product development when the company was rebranded.
  • Responsible for training of our new product to associates, weekly meetings with our operations department alongside the Director of Sales as well as marketing meetings to yield greater results for the company.
  • Team Leader of the year in 2015.

Sales Associate for Frontline/ Inhouse

Exploria Resorts
01.2008 - 01.2013
  • Consistant Champion status in The First Time Buyer line
  • Promoted in 2009 to the In-House department
  • Maintained Champion status and awarded the Salesperson of The Year award in 2013
  • Won a company car for Salesmanship awarded by Joe Scott the owner of the company at the time.

Frontline Sales Executive

Westgate Vacation Villas Resort & Spa
05.2002 - 01.2008
  • Responsible for creating relationships with prospective customers and generating sales
  • Promoted to the VIP/Owner referral team of the company and quickly achieved million dollar status producer award.
  • Constant top 10 associate within the company for the longevity of my career at Westgate Resorts.

Education

Tourism -

Lasalle College Montreal
Montreal, Quebec
01.1999

High School -

Mary Queen of Angels Academy
Dorval, Quebec
01.1994

Skills

  • Sales Coaching
  • Decision-Making
  • Operating Procedures and Policies
  • Performance Evaluations
  • Staff Training and Development
  • Relationship Building
  • Sales process
  • Sales Planning
  • Performance tracking and evaluations
  • Goal Setting
  • Sales operations
  • Sales team training

Accomplishments

  • Senior Sales Manager for Crystal Shores Resort of the Year in 2021.
  • Named "Coach of the Year" in 2021.
  • Team Leader of the year 2017 Grande Vista

Timeline

Senior Sales Manager

Marriott Vacation Club
11.2019 - Current

Assistant Sales Manager/ Team Leader

Marriott Vacation Club
01.2018 - 01.2019

Senior Team Leader

Marriott Vacation Club
05.2016 - 01.2019

Owner Team Leader/Sales Manager

Exploria Resorts
01.2013 - 01.2016

Sales Associate for Frontline/ Inhouse

Exploria Resorts
01.2008 - 01.2013

Frontline Sales Executive

Westgate Vacation Villas Resort & Spa
05.2002 - 01.2008

Tourism -

Lasalle College Montreal

High School -

Mary Queen of Angels Academy

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Michelle Murphy-Samuel