Michelle Murray
Baldwin,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Highly trained professional with a background in verifying insurance benefits and creating appropriate documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk and Insurance
Primary Care Dental
12.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with agents to develop comprehensive insurance plans tailored to individual clients'' needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Resolved customer issues quickly and notified supervisor immediately when problems arose.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Call Center Representative Specialist
Babylon Dental Care
10.2021 - 11.2022
- Achieved high satisfaction rating through proactive one-call resolutions of patient issues.
- Coordinated phone calls and emails to and from patients to answer any questions they may have about the practice.
- Arranged appointments and communicated various information to patients as well as Doctors.
- Resolved patient issues regarding treatment plans, appointments, and financial questions that they might have.
- Trained other employees on how to succeed within the practice.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Social Media Coordinator
Babylon Dental Care
07.2020 - 11.2022
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
- Interacted with patients and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Strategized and developed video content for client's website and social media publications.
- Analyzed and reported social media and online marketing campaign results.
Patient Coordinator
Babylon Dental Care
07.2020 - 04.2021
- Aided in development and betterment of patient management and workflow processes.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Coordinated benefits by applying applicable deductibles, co-insurance and out-of-pocket costs.
Intensive In-Home Specialist
Compass Counseling Services Of Virginia
10.2019 - 05.2020
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Worked flexible hours; night, weekend, and holiday shifts.
Home Caretaker
Self-employeed
05.2018 - 10.2019
- Communicated positively with children and guardians.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Created and implemented diverse educational strategies to boost development.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Therapeutic Recreation Intern
Mather Hospital Northwell Health
01.2018 - 05.2018
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
- Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
Aide, Autistic Kids
Independent Support Services
04.2015 - 03.2018
- Supported children's development by encouraging teamwork and understanding of others.
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Instructed children in health and personal hygiene habits.
Education
Bachelor of Science - Recreational Therapy
Saint Joseph's College
Patchogue, NY05.2018
High School Diploma -
Smithtown High School East
Saint James, NY06.2013
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Friendly, Positive Attitude
- Call Management
- Appointment Scheduling
- Microsoft Excel
- Medical terminology knowledge
- Escalation management
- Complaint Handling
- Multi-line phone talent
- Professional telephone demeanor
- Insurance Verification
- Insurance processes
- Insurance understanding
Certification
- Certified CTRS, - 2018-2019
- Scheduling Institute certified
Volunteer Work
- Make a Wish Foundation
- The Torch Foundation
- Special Olympics
- Volunteer Recreation at St. Catherine's hospital psychiatric unit
- Volunteer Recreation at St. Catherine's nursing home
Timeline
Front Desk and Insurance
Primary Care Dental
12.2022 - 03.2024
Call Center Representative Specialist
Babylon Dental Care
10.2021 - 11.2022
Social Media Coordinator
Babylon Dental Care
07.2020 - 11.2022
Patient Coordinator
Babylon Dental Care
07.2020 - 04.2021
Intensive In-Home Specialist
Compass Counseling Services Of Virginia
10.2019 - 05.2020
Home Caretaker
Self-employeed
05.2018 - 10.2019
Therapeutic Recreation Intern
Mather Hospital Northwell Health
01.2018 - 05.2018
Aide, Autistic Kids
Independent Support Services
04.2015 - 03.2018
Bachelor of Science - Recreational Therapy
Saint Joseph's College
High School Diploma -
Smithtown High School East
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