MICHELLE MURRAY
PENSACOLA,FL
Summary
Mortgage loan processor bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in standards and federal regulations.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
26
26
years of professional experience
Work History
Mortgage Loan Processor
Navy Federal Credit Union
2021.05 - 2024.08
- Provided timely and accurate information to ensure a smooth loan process and member satisfaction.
- Handled conditions sent from underwriting departments and prepared file for final clear-to-close.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Analyzed member credit reports and income statements to verify accuracy.
- Facilitated the closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Enhanced member satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Mitigated risk exposure for the organization through careful evaluation of applicant creditworthiness before proceeding with the loan process.
- Expedited the closing processes by coordinating effectively with attorneys, title companies and the members.
- Ensured member confidentiality and security of personal information, adhering to strict data protection protocols.
- Maintained high level of member satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Strengthened relationships with members, following up after loan closure to ensure satisfaction and address any further needs.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, appraisals and tax documents.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Provided professional advice on loan applications by reviewing applications and verifying information gathered.
Mortgage Loan Processor Assistant
Zillion Technologies
2020.04 - 2021.05
- Assist processors and MPS in all aspects of refinance loans.
- Collect and compile paperwork such as title abstracts, insurance paperwork, loan files, verification of employment and tax histories.
- Working knowledge of Empower, Nautilus, UAD, IMB Notes, Microsoft Office, REL Central, Orders Out.
- Maintain compliance with privacy and security requirements, as well as federal statutes covering refinance loans.
- Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations.
- Working knowledge of Navy Federal products, services, programs, policies and procedures.
- Effective skill analyzing and organizing problems or work processes for loan processors.
- Manage and organize files for quick access and reference.
- Recognized by team members and management and have won awards for my contributions to the team.
Office Manager
Encore Rehabilitation
2017.05 - 2020.03
- Oversee appointment scheduling and coordination for both clients and personnel
- Communicate with patients and addressed inquiries, appointment requests and billing questions
- Handle all incoming business and client requests for information
- Established efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of personnel and activities
- Maintain computer and physical filing systems
- Screen and routed 15-30 incoming and outgoing calls per day
- Manage 10-20 incoming and outgoing faxes per day
- Provide proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Solved problems timely and effectively, ensuring customer satisfaction
- Assist with regulatory issues such as compliance
Paraprofessional and Substitute Teacher
BCBE
2015.09 - 2017.05
- Supported student learning objectives through personalized and small group assistance
- Assessed student assignments to check quality and completeness and assign grades
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Maintained safety and security of all youth under care
- Kept accurate and current attendance records and assignment sheets to maintain file compliance
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
Assistant Store Manager
AM Retail Group/G.H. Bass
2015.02 - 2015.09
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Conducted store inventories once per quarter
- Trained and managed associates in customer service and sales techniques
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
Floor Supervisor
Kenneth Cole
2014.02 - 2014.10
- Opened and closed store several days per week by counting registers, making deposits and storing and filing all daily paperwork
- Returned change and currency and processed debit and credit card payments
- Answered questions about store policies and concerns to support positive customer experiences
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Educated customers on promotions to enhance sales
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Legal Assistant
Hall Render
2010.11 - 2013.10
- Provided support for the Reimbursement Department, prepare Hearing requests per government specifications
- Prepared and edited correspondence, arranged travel, initiated and maintained database for new cases
- Triaged phone calls, maintained calendars for meetings and travel
- Assembled and maintained case files
- Interacted with in-house attorneys and staff
- Prepared timesheets with accurate billing codes
- Drafted correspondence and documentation and disseminated materials to appropriate parties
Senior Administrative Assistant
Indiana University
2003.06 - 2010.11
- Transcribed business letters, manuscript reviews, letters of recommendation, and faculty reviews for Department of Medicine
- Proofread and edited documents for internal and external correspondence including manuscript submissions
- Assisted in preparing, editing, and submitting manuscripts for national and international medical journals per their specifications
- Assisted in submitting grant applications to government (NIH) and national organizations
- Triaged phone calls and routed appropriately
- Ordered office supplies through electronic system
- Sorted and distributed mail
- Transcribed patient clinic notes
- Set up meetings and managed faculty calendars
Administrative Assistant/Fellowship Coordinator
Indiana University
1998.06 - 2000.02
- Basic administrative duties including transcription of patient clinic notes, grant submissions, and travel arrangements
- Coordinated meetings for faculty and fellows, triage fellow applications including itineraries for campus visits and faculty interviews
- Maintained confidential patient files
- Provided logistical support for programs, meetings and events, including agenda preparation and calendar maintenance
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Education
Bachelor of Science - Public Policy
Indiana University
Indianapolis, IN08.2009
Associate of Arts - General Studies
Indiana University
Indianapolis, IN2004
Skills
- Mortgage Loan Processing
- Financial document review
- Processing procedures
- Proficient user of Microsoft Office
- Employment Verification
- Reliable with high work ethics
- Office administration
- Supervisory and customer service experience
- Administrative support
- Organizational skills
- Excellent written and oral communication skills
Timeline
Mortgage Loan Processor
Navy Federal Credit Union
2021.05 - 2024.08
Mortgage Loan Processor Assistant
Zillion Technologies
2020.04 - 2021.05
Office Manager
Encore Rehabilitation
2017.05 - 2020.03
Paraprofessional and Substitute Teacher
BCBE
2015.09 - 2017.05
Assistant Store Manager
AM Retail Group/G.H. Bass
2015.02 - 2015.09
Floor Supervisor
Kenneth Cole
2014.02 - 2014.10
Legal Assistant
Hall Render
2010.11 - 2013.10
Senior Administrative Assistant
Indiana University
2003.06 - 2010.11
Administrative Assistant/Fellowship Coordinator
Indiana University
1998.06 - 2000.02
Bachelor of Science - Public Policy
Indiana University
Associate of Arts - General Studies
Indiana University
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