Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ross Musa

Coconut Creek,FL

Summary

Seasoned Water Restoration Manager with a proven track record, excelling in strategic planning and team leadership. Demonstrated success in enhancing customer relationships and operational efficiency, achieving departmental goals through innovative strategies. Skilled in project management and cross-functional teamwork, adept at fostering employee engagement and driving business development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Water Restoration Manager

Roto-Rooter
01.2023 - 02.2024
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Assistant Project Manager

First Onsite Property Restorations
09.2020 - 12.2022
  • Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Partnered with project team members to identify and quickly address problems.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
  • Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
  • Developed and maintained project documentation for reliable records.
  • Supported timely project delivery by proactively identifying risks and developing mitigation plans.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Identified and resolved risks to minimize project disruption.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Achieved project objectives by effectively managing resources and schedules.
  • Cultivated strong relationships with clients and team members, promoting culture of open communication and trust.
  • Monitored project progress, identified risks and took corrective action as needed.

Site Supervisor

Baxter Restoration
09.2018 - 01.2020
  • Resolved issues among team members to keep employees on task.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Provided onsite training to help develop employee skills.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Oversaw personnel safety and efforts at work site.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Worked with personnel and managers to meet strict timelines.
  • Maintained records and logs of work performed and materials and equipment used.
  • Implemented best practices and safe operating procedures.
  • Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
  • Enhanced site safety by implementing rigorous daily inspection routines.
  • Oversaw quality control processes to uphold high standards of workmanship, exceeding client expectations.
  • Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Inspected equipment and tools used for safe operation.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Directed projects according to schedule and quality demands.
  • Supervised training of new construction and extraction workers on safety practices and procedures.

Assistant Project Manager

West Construction, Inc.
06.2018 - 09.2018
  • Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
  • Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
  • Developed and maintained project documentation for reliable records.
  • Developed comprehensive project reports, providing insights into progress, challenges, and achievements.

Project Coordinator

Tradesmen International, LLC
07.2017 - 06.2018
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Created job files for each project and maintained current data in each file.
  • Responded to requests for information on materials to inquiring parties.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
  • Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Maintained open communication by presenting regular updates on project status to customers.

Assistant Project Manager

Schachne Architects & Builders
07.2015 - 12.2016
  • Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Partnered with project team members to identify and quickly address problems.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Negotiated contracts and agreements with vendors for constructive supplier relations.
  • Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Developed and maintained project documentation for reliable records.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
  • Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Identified and resolved risks to minimize project disruption.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Achieved project objectives by effectively managing resources and schedules.
  • Conducted detailed project analyses to identify improvement opportunities and implement corrective actions.
  • Enhanced project outcomes by meticulously tracking progress and resolving issues promptly.

Assistant Project Manager

Compass Rock Real Estate, LLC
04.2012 - 09.2014
  • Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Partnered with project team members to identify and quickly address problems.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
  • Developed and maintained project documentation for reliable records.
  • Supported timely project delivery by proactively identifying risks and developing mitigation plans.
  • Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Achieved project objectives by effectively managing resources and schedules.
  • Enhanced team performance with targeted training sessions based on skill gaps identified.
  • Coordinated with cross-functional teams to ensure project milestones were met on time.
  • Streamlined communication channels between project stakeholders, enhancing project coordination.
  • Facilitated team meetings to ensure alignment on project goals and responsibilities.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Education

Bachelor of Arts - English

Hofstra University
Hempstead, NY
12.2011

Skills

  • Time Management
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Staff Training and Development
  • Operations Management
  • Customer Relationship Management (CRM)
  • Verbal and written communication
  • Cross-Functional Teamwork
  • Business Development
  • Workforce Management
  • Attention to Detail

Certification

  • IICRC Certified Water Damage Restoration Technician & Applied Microbial Remediation Technician

Timeline

Water Restoration Manager

Roto-Rooter
01.2023 - 02.2024

Assistant Project Manager

First Onsite Property Restorations
09.2020 - 12.2022

Site Supervisor

Baxter Restoration
09.2018 - 01.2020

Assistant Project Manager

West Construction, Inc.
06.2018 - 09.2018

Project Coordinator

Tradesmen International, LLC
07.2017 - 06.2018

Assistant Project Manager

Schachne Architects & Builders
07.2015 - 12.2016

Assistant Project Manager

Compass Rock Real Estate, LLC
04.2012 - 09.2014

Bachelor of Arts - English

Hofstra University

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Ross Musa