Michelle Myers
Leesville,LA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
10
10
years of professional experience
Work History
Food Court Manager
Army Air Force Exchange Service
07.2018 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Food Court Manager
Army Air Force Exchange Service
05.2016 - 07.2018
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Concept Manager- Burger King
Army Air Force Exchange Service
07.2013 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Business Management
Strayer University
Washington, DCSkills
- Food Preparation and Safety
- Customer Loyalty
- Customer Service Best Practices
- Marketing and Advertising
- Time Management
- Manager Coaching and Training
- Financial Management
Accomplishments
ServSafe certified
FMP certified
Currently in the 14 month Leadership Development Program (LDP)
Been in food industry for more than 35 years
Timeline
Food Court Manager
Army Air Force Exchange Service
07.2018 - Current
Food Court Manager
Army Air Force Exchange Service
05.2016 - 07.2018
Concept Manager- Burger King
Army Air Force Exchange Service
07.2013 - 02.2016
No Degree - Business Management
Strayer University
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