Michelle Myers
Hardin,MT
Summary
I have a solid background in administrative support and office management. Successfully managed schedules, coordinated meetings, and streamlined office operations. Demonstrated proficiency in Microsoft Office Suite and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Property Manager
Tamarack Property Management
11.2024 - Current
- Oversaw property maintenance, ensuring compliance with safety regulations and tenant satisfaction.
- Managed tenant relations, addressing inquiries and resolving conflicts to enhance community engagement.
- Developed and implemented leasing strategies, optimizing occupancy rates across multiple properties.
- Conducted regular property inspections, identifying issues and coordinating timely repairs with vendors.
- Negotiated vendor contracts for services, securing cost-effective solutions while maintaining quality standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Owner/Bookkeeper
On A Limb Tree Service
09.2011 - Current
- Reconciled accounts against bank statements to spot and correct discrepancies.
- Produced W2s, 1099s and other annual tax documents to maintain compliance with tax liabilities.
- Prepared and processed revenue related invoices through payables system.
- Maintained accounts and entered updates in Quickbooks for optimal accuracy and tracking.
- Transferred subsidiary account summaries to maintain general ledger.
- Maintained office records detailing budget information, employee time cards and purchase orders.
- Received and screened telephone calls, visitors and incoming correspondence.
- Performed basic administrative tasks to support office workflow.
Owner/Bookkeeper
Wrecked Autobody and Service Center
09.2017 - 11.2023
- Reconciled accounts against bank statements to spot and correct discrepancies.
- Produced W2s, 1099s and other annual tax documents to maintain compliance with tax liabilities.
- Prepared and processed revenue related invoices through payables system.
- Maintained accounts and entered updates in Quick books for optimal accuracy and tracking.
- Transferred subsidiary account summaries to maintain general ledger.
- Maintained office records detailing budget information, employee time cards and purchase orders.
- Received and screened telephone calls, visitors and incoming correspondence.
- Performed basic administrative tasks to support office workflow.
Housekeeping Supervisor
Big Horn Hospital
10.2020 - 09.2022
- Kept records of work assignments, documented personnel actions and issued periodic reports.
- Investigated and quickly resolved problems with cleaning service or team member's performance.
- Complied with corporate required purchasing policies and controls for outside vendor services.
- Coordinated with the maintenance team and building managers to deliver efficient service and minimize disruptions.
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
- Taught staff how to safely and accurately use and maintain the team's equipment.
- Readied rooms promptly by maintaining list of prospective checkouts.
- Organized effective work schedules to help the team cover all cleaning needs.
- Inspected completed work to assess the quality of each team member's performance.
- Filled in as housekeeper during staff shortages to keep operations ahead of demand.
- Prioritized rooms and spaces requiring immediate attention.
- Attended staff meetings and communicated company policies and priorities to staff.
- Conducted in-service training and orientation for new employees.
- Completed assigned tasks prior to shift end.
- Followed established guidelines and procedures for maximum regulatory compliance.
- Utilized downtime to perform routine tasks, preventing service delays.
Housekeeper/Laundry Aide
Big Horn Hospital Association
09.2018 - 10.2020
- Cleaned and prepared patient rooms, beds and gurneys in compliance with sanitation standards.
- Removed trash and waste from assigned areas and transported to appropriate disposal, recycling, or hazardous waste management areas.
- Used infection-control procedures to protect patients and staff from cross-contaminations.
- Mixed cleaning solutions with focus on safe and proper chemical handling.
- Coordinated assigned tasks to meet applicable schedules, sanitation and safety requirements.
- Collected and transported soiled linens to support laundry operations.
- Completed general cleaning functions in assigned areas according to established procedures and schedules.
- Maintained caution when handling infectious waste and other hazardous materials.
- Swept, vacuumed and buffed floors using appropriate equipment and supplies to maintain cleanliness.
- Followed policies and procedures regarding patient isolation.
- Restocked paper items and other supplies in patient rooms.
- Completed checklists and documentation for work performed.
- Dusted, polished and washed interior windows, furniture and fixtures.
- Reported broken or damaged equipment to supervisors and maintenance department.
- Assisted with transporting or arranging furniture.
- Carried linens, towels, personal care items and cleaning supplies using wheeled carts.
- Disinfected equipment and supplies using germicides or steam-operated sterilizers.
- Improved customer satisfaction by meeting special requests and addressing cleaning concerns.
- Maintained health standards by consistently cleaning corridors, restrooms and other high-traffic areas.
- Immediately reported found items to management and contacted rightful owners.
- Deep-cleaned floors by routinely performing shampooing, waxing and buffing tasks.
- Washed linens, blankets and draperies before and after guest visits.
- Trained new employees regarding cleaning procedures, equipment operation and industry standards.
Pharmacy Technician In Training
Pharmcare Pharmacy
02.2015 - 12.2016
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals.
- Helped pharmacy department with inventory processes to provide smooth customer experiences.
- Made telephone calls to physicians, customers and insurance providers.
- Reported prescription errors to pharmacists in line with company policies and procedures.
- Resolved customer issues and answered questions to deliver positive customer experience.
- Completed retail pharmacy sales on assigned cash register.
- Utilized pharmacy systems to enter patient and drug information.
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty.
- Reduced risks by cleaning and sterilizing surfaces and equipment to protect staff and customers.
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.
- Safeguarded customer privacy through strict compliance with HIPAA protocols.
- Delivered medication and supplies to patients and providers for smooth hospital operations.
- Worked with insurance company personnel to obtain authorizations or address denials.
- Priced stock, shelved merchandise and changed signage to reflect current sales information.
- Eliminated prescription processing backlogs by following established protocols.
- Operated company POS system to process payment transactions.
- Counted and packaged medication to fulfill patient prescriptions.
Housekeeper/Laundry Aide
Big Horn County Memorial Hospital
01.2010 - 01.2015
- Removed trash and waste from assigned areas and transported to appropriate disposal, recycling, or hazardous waste management areas.
- Cleaned and prepared patient rooms, beds and gurneys in compliance with sanitation standards.
- Used infection-control procedures to protect patients and staff from cross-contaminations.
- Completed checklists and documentation for work performed.
- Completed general cleaning functions in assigned areas according to established procedures and schedules.
- Monitored housekeeping supply closet inventory and reported supply needs.
- Collected and transported soiled linens to support laundry operations.
- Swept, vacuumed and buffed floors using appropriate equipment and supplies to maintain cleanliness.
- Assisted with transporting or arranging furniture.
- Dusted, polished and washed interior windows, furniture and fixtures.
- Followed policies and procedures regarding patient isolation.
- Maintained caution when handling infectious waste and other hazardous materials.
- Reported broken or damaged equipment to supervisors and maintenance department.
- Mixed cleaning solutions with focus on safe and proper chemical handling.
- Restocked paper items and other supplies in patient rooms.
- Washed linens, blankets and draperies before and after guest visits.
- Improved customer satisfaction by meeting special requests and addressing cleaning concerns.
- Deep-cleaned floors by routinely performing shampooing, waxing and buffing tasks.
- Disinfected equipment and supplies using germicides or steam-operated sterilizers.
- Trained new employees regarding cleaning procedures, equipment operation and industry standards.
- Immediately reported found items to management and contacted rightful owners.
- Dusted counters, vacuumed floors and removed trash from guest rooms.
- Maintained health standards by consistently cleaning corridors, restrooms and other high-traffic areas.
- Carried linens, towels, personal care items and cleaning supplies using wheeled carts.
Housekeeper
Super 8
06.2008 - 04.2010
- Inspected equipment, furniture and public areas for cleanliness to meet corporate requirements.
- Kept housekeeping carts clean and organized with appropriate cleaning supplies in OSHA-approved containers.
- Responded to guest complaints to smooth over issues and fulfilled special requests, including fresh linens and personal care items.
- Cleaned and sanitized motel rooms and contents, including vacuuming, dusting, moving light furniture and emptying trash receptacles.
- Disposed of trash, hazardous waste, soiled linen and recyclables in proper storage areas.
- Replenished supplies and materials in guest rooms.
- Cleaned common areas including, lobby, breakfast area, public restroom, hallways, parking garage, outside property and meeting spaces.
- Reported maintenance concerns and damages in rooms or common areas to supervisor.
- Immediately reported found items to management and contacted rightful owners.
- Carried out room inspections to maintain adherence to industry standards.
- Disinfected equipment and supplies using germicides or steam-operated sterilizers.
- Carried linens, towels, personal care items and cleaning supplies using wheeled carts.
- Dusted counters, vacuumed floors and removed trash from guest rooms.
- Coordinated cleaning schedules and cycled through rooms according to guest needs.
- Handled upkeep jobs by turning mattresses and arranging furniture for residents.
- Trained new employees regarding cleaning procedures, equipment operation and industry standards.
Crew/Assistant Manager
Subway
06.2006 - 06.2008
- Planned staffing levels and schedules to maintain food service operational standards.
- Directed kitchen team in smooth food preparation according to recipe and quality guidelines.
- Tracked changing trends and technologies in food production and integrated new strategies to streamline processes.
- Oversaw inventory ordering, storage and rotation for optimal use.
- Enforced strict cleaning and sanitation standards to meet health care standards.
- Managed food and supply inventory to keep adequate levels and reduce waste.
- Trained and mentored food service works to achieve maximum team quality and efficiency.
- Oversaw kitchen to enforce safe and sanitary practices, check portion control and assess meal presentation.
- Enforced compliance with OSHA, health department and PPE requirements.
- Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
- Kept building clean, organized and free of hazards, enforcing all policies and standards to reduce risk.
- Managed daily deposits, payroll administration and resource allocation.
Education
High School Diploma -
Adison High School
Los Angeles, CA05.2007
Skills
- Customer service
- Health and safety compliance
- Performance evaluation
- Organize work schedules
- Resolve complaints
- Maintain records
- Clerical support
- Administer payroll
- Networking
- Planning
- Staff scheduling
- Employee training
- Inspect work
- Improve team performance
- Motivate staff
- Floor scrubber operation
- Organize files
- Set appointments
- Multitasking
- Verbal communication
Timeline
Property Manager
Tamarack Property Management
11.2024 - Current
Housekeeping Supervisor
Big Horn Hospital
10.2020 - 09.2022
Housekeeper/Laundry Aide
Big Horn Hospital Association
09.2018 - 10.2020
Owner/Bookkeeper
Wrecked Autobody and Service Center
09.2017 - 11.2023
Pharmacy Technician In Training
Pharmcare Pharmacy
02.2015 - 12.2016
Owner/Bookkeeper
On A Limb Tree Service
09.2011 - Current
Housekeeper/Laundry Aide
Big Horn County Memorial Hospital
01.2010 - 01.2015
Housekeeper
Super 8
06.2008 - 04.2010
Crew/Assistant Manager
Subway
06.2006 - 06.2008
High School Diploma -
Adison High School