Michelle Myles

• Enhanced patient experience by providing personalized care and addressing individual needs.
• Improved patient outcomes through comprehensive education on treatment plans and medications.
• Assisted in the development of nurse navigation program, streamlining patient care coordination.
• Collaborated with multidisciplinary teams to optimize patient care and support services.
• Reduced hospital readmissions by proactively identifying high-risk patients and implementing targeted interventions.
• Increased patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
• Facilitated timely access to care by coordinating appointments, tests, and procedures for patients across various healthcare systems.
• Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
• Promoted evidence-based practice within the nursing team, contributing to improved quality of care delivery.
• Supported patients during transitions between healthcare settings by providing information, resources, and emotional support.
• Mentored new nurse navigators as they transitioned into their roles, sharing knowledge gained from personal experiences.
• Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
• Scheduled appointments, educational meetings and follow-ups for patients and family members.
• Coordinated with insurance companies for approval and authorization.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.

· Verified, updated, and communicated patient history with surgeons and anesthesia prior to surgical procedures, with concentration on patients who had complicated and extensive comorbidities.

· Provided support and mentoring new team members as they learned various navigational duties, such as informational retrieval from the electronic medical records and updating the surgical schedule with pertinent patient information.

· Use agile work methods to ensure that projects were completed quickly and successfully.

· Quickly identified problems and alerted surgeon, anesthesia, and triage nurse team to any potential surgical delays and surgical cancelations due to any acute changes in patients’ medical condition.

· Collaborated with team members of the healthcare team to develop, implement, and improve preoperative call strategies.

· Disseminated triage information and facilitated communication between the surgeon and the patient concerning any request and questions.

· Educated the patients on prescribed treatment strategies using firsthand knowledge and clinical experience.

· Followed up with patients and providers offices by phone or email concerning obtaining required surgical clearances.

· Ensured that patients had detailed written preoperative information. Amended those instructions to the specific needs of the patients and the specific procedures being performed.

• Assess patients' condition after surgery; Document all findings in patients electronic medical record
• Identifies patient needs based on professional knowledge and medical plan of care
• Have running knowledge of advanced cardiac life support and able to respond appropriately if patients are experiencing cardiovascular and/or respiratory issues post surgery
• Establishes individualized outcome measures for each patient's care
• Delegates interventions based on critical thinking skills and knowledge of competencies of each team member
• Coordinates care to maximize desirable outcomes, patient satisfaction, and utilization of available personnel and resources
• Tracks progress of patients' conditions, and ensure patients receive adequate post surgical treatment as required
• Assess patients comfort level, administers pain medications as prescribed
• Notify anesthesiologist if additional pain control measures appears to be needed
• Able to program patient-controlled, intravenous and epidural infusion pumps
• Communicate discharge instructions verbally and in writing ensuring patient and/or caretaker understanding of post-op care
• Able to utilize critical thinking skills, use decisive judgment and proficiently work within team dynamic in fast paced environment

• PACU
• Manage patients' admission process to preoperative department in medical facility
• Ensure that operative and informed consents are in order
• Assess status of patients' health in pre-operative area prior to patients' arrival to medical facility, by doing phone interviews with all patients that are scheduled for surgery
• Report all abnormal findings to anesthesia for further evaluation, to confirm that patient meets criteria to have surgery at medical facility
• Develop individualized care plans based on each individual patients care needs and conditions
• Assess patients' condition after surgery; Document all findings in patients chart
• Administer wide variety of medications to maintain patients' stability during postoperative period
• Ensure patient maintains pain level that is tolerable for them
• Change bandages and dress surgical wounds
• Monitor patients for any condition changes and report any changes to surgeon and anesthesiologist
• Perform intervention duties in case of post-operative emergencies
• Initiate intravenous access, manage blood transfusions and draw blood specimens as ordered
• Determine when patients' are ready to be moved to secondary recovery area to receive discharge information for self-care at home
• Initiate patient education programs to ensure that both patient and their families are educated on procedures that need to be performed at home and medications that need to be administered post-operatively

• Lead and coordinate day to day activities of specialty nurses and support staff, monitor daily patient care activities of unit, assign scheduled staff to patients to ensure full coverage of patient care needs
• Leads, guides, and trained new nurses transferring to unit
• Performed duties of super user for new computer program design to enhance documentation and transcribing orders, transitioning from all paper system to computer system
• Coordinate services with other patient care units as required
• Oversees quality assurance activities and compliance to operational standards
• Delivers care to patients directly after surgery in post anesthesia care unit, which includes assessing patients overall status, checking vital signs, pain level, and site of incision
• Have running knowledge of advanced cardiac life support and able to respond appropriately if patients are experiencing cardiovascular and/or respiratory issues post surgery
• Working directly with surgeon and anesthesiologist while providing appropriate patient care
• Able to make judgment calls, concerning patients recovery status, which enable patient to either stay in post anesthesia care unit, for closer monitoring, transferred to unit within hospital, or go home on same day of surgery
• Providing care for patients in preoperative setting, ensuring that patients have understood procedure that is going to be performed, making sure that all necessary documentation has been signed, patients allergies have been verified, list of current medication has been formulated, all pre operative test has been completed and results are on chart and patient has adhered to pre operative instructions given to them from surgeon
• Establishing intravenous access, administering all prescribed pre operative medications