Michelle Ioane
Las Vegas,NV
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Client Care Coordinator
Eagles Wings Air
Fort Wayne, IN
06.2024 - Current
- Responded promptly to escalated issues, providing solutions that upheld company standards.
- Coordinated the shipping processes for human remains, ensuring proper documentation and compliance.
- Managed logistics for dispatching human remains, maintaining communication with relevant Airline Agents
- Applied knowledge of regulatory requirements when handling sensitive transportation cases.
- Taking reservations, booking and Tracking while keeping contact in communication with our Clients.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Reservations Agent
American Airlines
01.2022 - 12.2024
- Utilized strong communication and customer service skills to assist customers with travel bookings, resulting in a 90% customer satisfaction rating
- Demonstrated expertise in airline systems and procedures, proficiently using computer reservation systems (CRS) and ticketing software
- Applied knowledge of FAA and DOT regulations to ensure compliance and avoid fines
- Collaborated with colleagues to achieve team goals and provide exceptional customer service
Reservations Agent
Delta Airlines
02.2020 - 07.2020
- Provided top-notch customer service, answering calls and responding to customer inquiries, resulting in a 95% customer satisfaction rating
- Utilized strong problem-solving skills to address customer concerns and ensure timely resolutions
- Worked efficiently with computer reservation systems (CRS) and ticketing software to manage bookings and ensure accuracy
Education
A.A. - Marketing, Business & Customer Care
Art Institute of Dallas
Dallas, TX01-2006
High School Diploma - undefined
Cerritos High School
01-2002
Skills
Typing
Regulatory Reporting
Transcription
Microsoft Access
Live Chat
Marketing
Front Desk
Customer Service
Recruiting
Personal Assistant Experience
Sales
CRM Software
Supervising Experience
Salesforce
Federal Aviation Regulations
PCI
Analysis Skills
Documentation management
Documentation management
Resolving problems
Shipment receiving
International logistics
Shipment coordinating
Shipping coordination
Documentation skills
Certification
CPR Certification
Timeline
Client Care Coordinator
Eagles Wings Air
06.2024 - Current
Reservations Agent
American Airlines
01.2022 - 12.2024
Reservations Agent
Delta Airlines
02.2020 - 07.2020
High School Diploma - undefined
Cerritos High School
A.A. - Marketing, Business & Customer Care
Art Institute of Dallas