Summary
Overview
Work History
Education
Skills
Personal Information
Work Preference
Timeline
Hi, I’m

Michelle Nagle

Lebanon,OH
Michelle Nagle

Summary

I enjoy leading a team. I can handle many tasks. I can adapt to change. I follow and enforce policies and procedures. I was known as the store fixer at Advance and Autozone. I take my responsibilities very seriously and strive for excellency. I thrive in a fast paced environment. I am an efficient problem solver.

Overview

24
years of professional experience

Work History

Byers Chiropractic Center
Waynesville, Ohio

Practice Representative
08.2023 - Current

Job overview

  • Assisted patients with scheduling appointments and verifying insurance coverage.
  • Attended meetings to discuss medical office procedures and policies.
  • Greeted patients upon arrival, verified paperwork and collected copays.
  • Provided assistance with patient registration forms and other documentation.
  • Performed data entry in the Electronic Health Records system.
  • Answered incoming calls from patients, responding to inquiries or transferring them to appropriate personnel.
  • Processed payments from patients utilizing credit card machines or online payment systems.
  • Maintained confidentiality of patient records in accordance with HIPAA regulations.
  • Created spreadsheets detailing patient visits, billing information and other related data.
  • Initiated follow-up calls to confirm upcoming appointments or check on patient satisfaction levels.
  • Prepared documents such as referrals, authorizations, disability forms. according to established protocols.
  • Maintained an organized workspace to ensure efficient workflow throughout the practice.
  • Responded to emails from providers regarding changes in patient care plans or other updates.
  • Managed appointment calendars for physicians ensuring that all slots are filled efficiently.
  • Provided support to clinical staff when needed including preparing examination rooms prior to patient visits.
  • Participated in training sessions regarding new software programs utilized within the practice environment.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Compiled information from patients and caregivers or family members to identify care concerns.

Beechmont Volkswagen
Cincinnati, OH

Parts Manager
12.2020 - 03.2023

Job overview

  • Inventory control
  • Evaluated team and hired a new team
  • Hired a strong team member
  • Maintain gross profit
  • Training team
  • Building inter office relationships
  • Bring in new inventory to meet sale needs
  • Helped bridge the gap between parts and service to include technicians
  • Organized parts department
  • Creating PO's
  • Reconciling invoices
  • Return cores and parts in a timely manner
  • Manage obsolescent parts
  • Manage special order parts
  • Rebuilding relationships with wholesale customers while maintaining gross profit
  • Ensured shifts were scheduled for business needs
  • Monitored attendance
  • Maintained coverage of shifts
  • Developed and maintained positive working relationships with vendors.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Maintained records of all orders placed, received, and shipped.
  • Ensured accuracy in order processing and invoicing procedures.
  • Provided technical advice on the selection of replacement parts.
  • Resolved customer inquiries related to part availability or quality issues.
  • Trained new staff members on proper parts handling techniques.
  • Inspected returned parts for damage before restocking shelves.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Collaborated with other departments to ensure timely deliveries.
  • Assisted in developing a system for tracking special orders.
  • Investigated discrepancies between physical inventories and records.
  • Reviewed purchase requisitions to verify accuracy of requested items.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed employee schedules and daily assignments.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Received, examined and reshelved returned parts.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Coordinated with service department to ensure availability of necessary parts for repairs.
  • Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
  • Analyzed parts performance data to identify trends and make informed purchasing decisions.
  • Conducted regular inventory audits to maintain accuracy and accountability.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Utilized parts management software for inventory tracking and order processing.
  • Prepared and managed the parts department budget, including forecasting and expense control.
  • Collaborated with the sales team to support marketing and promotional activities.
  • Led a team of parts department employees, providing training and performance evaluations.
  • Ensured compliance with industry regulations and standards in parts management operations.
  • Developed and implemented parts department policies and procedures to improve efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.

Borcherding Buick Gmc
CINCINNATI, OH

Parts Consultant
12.2019 - 12.2020

Job overview

  • Finding the right parts to complete the job in a timely manner
  • Assist parts manager with daily tasks
  • Helping fellow employees with learning new tasks and processes
  • Work with technician to satisfy customers
  • Helped with inventory control
  • Worked with Warranty Administrator to ensure warranty was reimbursed
  • Built relationship with wholesale customers

Autozone
West Chester, Ohio

Store Manager
11.2016 - 12.2019

Job overview

  • Led a crew of 10
  • Training and development of the crew
  • Daily and weekly inventory practices
  • Requested new inventory to meet customers needs
  • Assisted retail and wholesale customers to help complete the job
  • Sold products based off features and benefits
  • Sent to other stores to get them up to standard
  • Interviewing and hiring
  • Helped train new store managers
  • Maintained a gross margin of 35% (including whole sale and retail numbers)
  • Ensured shifts were scheduled for business needs
  • Monitored attendance
  • Maintained coverage of shifts

Advance Auto Parts
Lebanon, Ohio

Store Manager/Commercial account manager
10.2008 - 10.2016

Job overview

  • Growth of wholesale business covering 14 stores
  • Selling service versus price to wholesale customers
  • Implemented practices based off customer feedback
  • Mentored and trained commercial sales managers
  • Ensured policies and procedures were executed
  • Maintained gross margin of products sold in the 14 locations
  • Trained new commercial account managers
  • Led leadership training classes for future and current store managers
  • Led interviewing classes for store managers
  • Presented products and programs to wholesale customers
  • Led the area in sales growth and gross profit
  • Interviewing and hiring
  • Helped train new store managers
  • Inventory control
  • Mentoring of team at store level
  • Several employees became store managers
  • Increased the Lebanon store from 600,000 in sales to 1 million in my first year
  • Ensured shifts were scheduled for business needs
  • Monitored attendance
  • Maintained coverage of shifts

Clinton Memorial
, OH

Medical Laboratory Technician
03.2005 - 09.2007

Job overview

  • Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
  • Performed routine maintenance and troubleshooting on laboratory instruments.
  • Verified patient information and collected specimens according to established protocols.

U.S. Army Active Duty
Fort Eustis, Virginia

Medical Laboratory Technician
11.2000 - 04.2004

Job overview

  • Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
  • Performed routine maintenance and troubleshooting on laboratory instruments.
  • Verified patient information and collected specimens according to established protocols.

Education

Wilmington High School
Wilmington, OH

Diploma
05.1996

George Washington University
Washington, DC

Some College (No Degree)

University Overview

  • Education was through AIT in the Army
  • GPA: Top 10% of my class
  • 3.5 GPA
  • Dean's List
  • Academic Achievements and Honors:
  • Honor Roll (list what semester and year you made the honor roll)
  • Ranked in Top 10% of class

Skills

  • Leading and mentoring a team
  • Sales growth and profit
  • Inventory management
  • Building relationships with customers
  • Building a strong crew
  • Training and development
  • Fast learner
  • Change oriented
  • Detail oriented
  • Problem solving

Personal Information

Gender: F

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Timeline

Practice Representative

Byers Chiropractic Center
08.2023 - Current

Parts Manager

Beechmont Volkswagen
12.2020 - 03.2023

Parts Consultant

Borcherding Buick Gmc
12.2019 - 12.2020

Store Manager

Autozone
11.2016 - 12.2019

Store Manager/Commercial account manager

Advance Auto Parts
10.2008 - 10.2016

Medical Laboratory Technician

Clinton Memorial
03.2005 - 09.2007

Medical Laboratory Technician

U.S. Army Active Duty
11.2000 - 04.2004

Wilmington High School

Diploma

George Washington University

Some College (No Degree)

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Michelle Nagle