Proactive leader with strengths in communication and collaboration. Skilled in leveraging business needs both internally and externally to achieve results. Results-focused payments professional with strengths in strategic, analytical, and complex negotiations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. I have proven to be an innovative, credible, and authentic leader and coach leading growth minded managers and colleagues. I thrive in a dynamic and competitive environment where I can demonstrate my creativity, enthusiasm, and excellent communication skills. My goal is to help my clients achieve their financial goals while over achieving on Mastercard Goals.
Overview
34
34
years of professional experience
Work History
Director of Account Development, Large Market & Global Client Group
Amex Bank of Canada, Global Commercial Services
02.2012 - Current
I am responsible for the Central Region Account Management team which includes Large Market and Global Clients with a team of 6 Account Managers and 3 analysts with an overall portfolio size of $2.6B, of which I have sustained profitable growth rates directing the portfolio which has grown 766% over 10 years
Achieved the Top Director President Club Leadership award in my first year
Key contributor to B2B growth both on the buyer and supplier side in Canada in addition to delivering whitepapers and enablement strategies internationally
In 2020 Charge Volume growth was $600M despite COVID and T&E declines of 90%,
Continual double digit Growth above American Express International YOY
A strong B2B focus and Program Optimization were key growth focus areas that contributed to these results as well as a positive trend in client expansions
My team consistently leads all Large Market/Global Client Group Canada in our NPS results, through a focused dynamic strategy we had a 30% YOY response rate growth with 90% client promoters
With careful planning and execution, I lead the team that established a lower cost service delivery model saving Amex Corporate Canada more than $850K and between 15-17% of Managers time resulting in ability to take on more accounts and grow existing accounts additionally I managed the implementation of the Premium Servicing Team in the Global Servicing Group
As the leader of the Large Market Central Region Account Development team, I am frequently called upon to lead challenging and Innovative projects for GCS including AML/KYC REgulatory changes, global contract revisions, Direct (Buyer Initiated Payment) product refresh and most recently COUPA Pay
I have also been the lead representative for Amex Commercial Services for the last 8 years on the Regulatory committee for OFSI
In addition to growing the portfolio, my team has achieved a 98.5% client retention rate
My Managers have been the lead on multiple projects & training
I have sustained top tier ranking in my entire career at Amex always overachieving on many metrics
My management style is authentic, and I have strong followership, I have been able to create a work environment that is fun and focused on growth professionally and personally for my team and my mentees.
Director, Regional Business Development
Amex Bank of Canada
11.2008 - 11.2012
Led the regional sales team in central Canada
Transformed and built a strong team by coaching and developing my managers to be high performers
A strong negotiator and strategic thinker with a reputation of developing and motivating internally and externally to achieve goals
Consistently exceeded charge volume target growth and profit growth targets
Recruitment, team Building, and training was a key strength
Built a highly successful team by motivation and addressing performance-based issues which have resulted in a productive team that consistently produced double digit results of 35% YOY growth
Designed a Corporate vertical strategy by leading a team of consultative sales professionals in a dynamic, complex, and rapidly evolving sales environment
Led the Canadian Regional Sales team as the Employee Survey that resulted in higher favorable results in every category and higher than the American Express average and Canada average.
Manager of Account Development
Amex Bank of Canada
04.2001 - 11.2008
Achieved over 150% of my goals YOY winning numerous awards including two Presidents Club awards
Responsible for the profitable management retention and growth of a Global and National portfolio of Commercial Card Clients through Expense Management assessing opportunities and gaps within the portfolio to drive entrenchment and growth
My primary role was to ensure my Global and National Commercial Card portfolio was exceeding client expectations of Amex as a valued partner while our shareholders expectations in the three key pillars of growth, profitability, and retention were over target
Uniquely viewed by my clients as a partner and trusted to completely navigate within their organizations which enabled me to influence client decisions, develop and execute strategic account plans, build relationships for success, manage an effective pipeline, differentiate American Express value, develop an in-depth understanding of the client that led to cross-sells and expansions with all my clients
My mandate was the growth and retention of an existing client base; identifying expansion opportunities through cross-selling of indirect spend with expense management solutions from the sales through to implementation and account management cycles.
Account Sales and Manager
Kimoto Technologies
Winnipeg, Manitoba
11.1990 - 02.2001
Sales and Account Management / Digital Solutions Representative
Repeatedly promoted based on ability to prospect, negotiate, and close deals
Developed and presented proposals, secured bids, and built fundamental relationships
Provided direction implementing financial reporting and controls to internal stakeholders
Implemented and analyzed the regional account management process and acquisition of new client’s due diligence process
Recommended changes to improve performance through annual budget and forecasts to maximize profitability
Consistently ranked in top 10% of Representatives throughout Canada and top sales in Western Canada, resulting in two Presidents Club wins.
Education
Skills
Complex client & project negotiations
Compelling Leadership Skills
Optimize Acquisitions
Key Strategic Account Development
Working Capital Payment Solutions
Global Account Leadership
Procure to Pay Process Consultation
Supplier Merchant Payments expertise
B2B – Direct Virtual Payments
Timeline
Director of Account Development, Large Market & Global Client Group
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Commercial Sales Business Development Manager/ Large Account Manager at Sunstate LandscapingCommercial Sales Business Development Manager/ Large Account Manager at Sunstate Landscaping