Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Nagy

Michelle Nagy

Brooklin,Ontario

Summary

Proactive leader with strengths in communication and collaboration. Skilled in leveraging business needs both internally and externally to achieve results. Results-focused payments professional with strengths in strategic, analytical, and complex negotiations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. I have proven to be an innovative, credible, and authentic leader and coach leading growth minded managers and colleagues. I thrive in a dynamic and competitive environment where I can demonstrate my creativity, enthusiasm, and excellent communication skills. My goal is to help my clients achieve their financial goals while over achieving on Mastercard Goals.

Overview

34
34
years of professional experience

Work History

Director of Account Development, Large Market & Global Client Group

Amex Bank of Canada, Global Commercial Services
02.2012 - Current
  • I am responsible for the Central Region Account Management team which includes Large Market and Global Clients with a team of 6 Account Managers and 3 analysts with an overall portfolio size of $2.6B, of which I have sustained profitable growth rates directing the portfolio which has grown 766% over 10 years
  • Achieved the Top Director President Club Leadership award in my first year
  • Key contributor to B2B growth both on the buyer and supplier side in Canada in addition to delivering whitepapers and enablement strategies internationally
  • In 2020 Charge Volume growth was $600M despite COVID and T&E declines of 90%,
  • Continual double digit Growth above American Express International YOY
  • A strong B2B focus and Program Optimization were key growth focus areas that contributed to these results as well as a positive trend in client expansions
  • My team consistently leads all Large Market/Global Client Group Canada in our NPS results, through a focused dynamic strategy we had a 30% YOY response rate growth with 90% client promoters
  • With careful planning and execution, I lead the team that established a lower cost service delivery model saving Amex Corporate Canada more than $850K and between 15-17% of Managers time resulting in ability to take on more accounts and grow existing accounts additionally I managed the implementation of the Premium Servicing Team in the Global Servicing Group
  • As the leader of the Large Market Central Region Account Development team, I am frequently called upon to lead challenging and Innovative projects for GCS including AML/KYC REgulatory changes, global contract revisions, Direct (Buyer Initiated Payment) product refresh and most recently COUPA Pay
  • I have also been the lead representative for Amex Commercial Services for the last 8 years on the Regulatory committee for OFSI
  • In addition to growing the portfolio, my team has achieved a 98.5% client retention rate
  • My Managers have been the lead on multiple projects & training
  • I have sustained top tier ranking in my entire career at Amex always overachieving on many metrics
  • My management style is authentic, and I have strong followership, I have been able to create a work environment that is fun and focused on growth professionally and personally for my team and my mentees.

Director, Regional Business Development

Amex Bank of Canada
11.2008 - 11.2012
  • Led the regional sales team in central Canada
  • Transformed and built a strong team by coaching and developing my managers to be high performers
  • A strong negotiator and strategic thinker with a reputation of developing and motivating internally and externally to achieve goals
  • Consistently exceeded charge volume target growth and profit growth targets
  • Recruitment, team Building, and training was a key strength
  • Built a highly successful team by motivation and addressing performance-based issues which have resulted in a productive team that consistently produced double digit results of 35% YOY growth
  • Designed a Corporate vertical strategy by leading a team of consultative sales professionals in a dynamic, complex, and rapidly evolving sales environment
  • Led the Canadian Regional Sales team as the Employee Survey that resulted in higher favorable results in every category and higher than the American Express average and Canada average.

Manager of Account Development

Amex Bank of Canada
04.2001 - 11.2008
  • Achieved over 150% of my goals YOY winning numerous awards including two Presidents Club awards
  • Responsible for the profitable management retention and growth of a Global and National portfolio of Commercial Card Clients through Expense Management assessing opportunities and gaps within the portfolio to drive entrenchment and growth
  • My primary role was to ensure my Global and National Commercial Card portfolio was exceeding client expectations of Amex as a valued partner while our shareholders expectations in the three key pillars of growth, profitability, and retention were over target
  • Uniquely viewed by my clients as a partner and trusted to completely navigate within their organizations which enabled me to influence client decisions, develop and execute strategic account plans, build relationships for success, manage an effective pipeline, differentiate American Express value, develop an in-depth understanding of the client that led to cross-sells and expansions with all my clients
  • My mandate was the growth and retention of an existing client base; identifying expansion opportunities through cross-selling of indirect spend with expense management solutions from the sales through to implementation and account management cycles.

Account Sales and Manager

Kimoto Technologies
Winnipeg, Manitoba
11.1990 - 02.2001
  • Sales and Account Management / Digital Solutions Representative
  • Repeatedly promoted based on ability to prospect, negotiate, and close deals
  • Developed and presented proposals, secured bids, and built fundamental relationships
  • Provided direction implementing financial reporting and controls to internal stakeholders
  • Implemented and analyzed the regional account management process and acquisition of new client’s due diligence process
  • Recommended changes to improve performance through annual budget and forecasts to maximize profitability
  • Consistently ranked in top 10% of Representatives throughout Canada and top sales in Western Canada, resulting in two Presidents Club wins.

Education

Skills

  • Complex client & project negotiations
  • Compelling Leadership Skills
  • Optimize Acquisitions
  • Key Strategic Account Development
  • Working Capital Payment Solutions
  • Global Account Leadership
  • Procure to Pay Process Consultation
  • Supplier Merchant Payments expertise
  • B2B – Direct Virtual Payments

Timeline

Director of Account Development, Large Market & Global Client Group

Amex Bank of Canada, Global Commercial Services
02.2012 - Current

Director, Regional Business Development

Amex Bank of Canada
11.2008 - 11.2012

Manager of Account Development

Amex Bank of Canada
04.2001 - 11.2008

Account Sales and Manager

Kimoto Technologies
11.1990 - 02.2001

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Michelle Nagy