Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Nanney

Murrieta,CA

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager

Shell Gas Station
09.2024 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maintained professional, organized, and safe environment for employees and patrons.

Route Sales Representative

Frito Lay
05.2024 - 09.2024
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Maximized sales through effective territory management and strategic route planning.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Represented wide range of products and brands.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
  • Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
  • Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Completed daily pre- and post-trip vehicle inspections.
  • Delivered orders to customers to drive full satisfaction.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Maintained records of sales and customer information to support accuracy.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained detailed records of inventory and sales to ensure accuracy in order processing.
  • Reduced product returns and exchanges by providing accurate and thorough product information during sales.
  • Conducted market research to identify and capitalize on emerging trends in consumer preferences.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Store Manager

Rite Aid Pharmacy
07.2004 - 05.2024
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Prioritized sanitation, safety and health standards in work areas to meet health department requirements.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Control theft, and cutting total shrink loss by 50% coming in under plan by implementing effective operational improvements.
  • Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.

Personal Trainer

Fitness 19
04.2013 - 02.2014
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Informed clients through effective presentations regarding healthcare and benefits of services.
  • Supplied clients with list of exercises and activities.
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Communicated with clients to determine goals and performed client assessments.
  • Performed competitive market analysis to identify opportunities for business growth, including securing contracts with local school districts to provide athletic training to students.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Performed competitive market analysis to identify opportunities for business growth.
  • Planned individualized fitness programs and nutrition plans to help clients achieve weight loss goals and improve cardiovascular training effectiveness.
  • Created individual workout routines based on member fitness level.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Created fitness routines to motivate clients to remain in wellness programs.
  • Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.

Personal Trainer

La Fitness
02.2010 - 10.2011
  • Supplied clients with list of exercises and activities.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Performed competitive market analysis to identify opportunities for business growth.
  • Communicated with clients to determine goals and performed client assessments.
  • Created individual workout routines based on member fitness level.
  • Assisted clients with developing reasonable diets and nutritional guidelines.
  • Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Returned equipment to proper locations, including re-racking weights, equipment and accessories.
  • Discussed fitness classes with members to fit lifestyle goals, addressing any physical limitations.
  • Advertised current promotions to increase enrollment using various social media platforms.

Education

Associate of Science - Criminal Justice

Riverside Community College

Pharmacy Technician License - Pharmacy

Boston Reed College

Certified Personal Trainer - Personal Training

International Sports Science Association
Carpinteria, CA

Certified Personal Trainer - Personal Trainer

World Instructor Training School ACE

High School Diploma -

Moreno Valley High School
Moreno Valley, CA

Skills

  • Store operations oversight
  • Sales professional
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Outstanding communication skills
  • Employee training
  • Inventory management
  • Staff training and development
  • Operational budgeting
  • Accurate cash handling
  • Program implementation
  • Team-oriented
  • Root cause analysis
  • Retail inventory management
  • Customer service
  • Reliable
  • Leadership skills
  • Recordkeeping
  • Safety-conscious
  • Relationship development
  • Project organization
  • Organization
  • Supervision
  • Problem resolution
  • Business operations
  • Solution-driven
  • Training and Development
  • Documentation skills
  • Verbal and written communication
  • Time management skills
  • Superb active listening abilities
  • Customer relations understanding
  • Report writing
  • Scheduling and calendar management
  • Staff Management
  • Customer Relationship Management (CRM)
  • Policy Implementation
  • Budget Control
  • Financial Management
  • Financial records oversight
  • Decision-Making
  • Computer Skills
  • Attention to Detail
  • Multitasking Abilities
  • Team Development
  • Performance Tracking and Evaluation
  • Adaptability
  • Emergency Response
  • Professionalism

Certification

Servsafe Food Managers Certification.


Timeline

Manager

Shell Gas Station
09.2024 - Current

Route Sales Representative

Frito Lay
05.2024 - 09.2024

Personal Trainer

Fitness 19
04.2013 - 02.2014

Personal Trainer

La Fitness
02.2010 - 10.2011

Store Manager

Rite Aid Pharmacy
07.2004 - 05.2024

Pharmacy Technician License - Pharmacy

Boston Reed College

Certified Personal Trainer - Personal Training

International Sports Science Association

Certified Personal Trainer - Personal Trainer

World Instructor Training School ACE

High School Diploma -

Moreno Valley High School

Associate of Science - Criminal Justice

Riverside Community College

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Michelle Nanney