Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Nasatka

Pen Argyl,PA

Summary

I am an experienced medical receptionist with over twenty seven years of experience in the medical and healthcare industry. I am highly skilled in exceeding goals and company expectations by maintaining high standards in patient care. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. I have a very successful career history comprising more than 27 years in the healthcare industry.

Overview

28
28
years of professional experience

Work History

Medical Receptionist

St. Luke's Family Practice
06.2010 - Current
  • As the medical receptionist I serve as the initial point of contact for patients and act as a liaison between the patient and the healthcare providers within the practice
  • I also coordinate and provide a variety of clerical and administrative duties in a professional, efficient, and courteous manner
  • With a working knowledge of medical terminology, HIPAA regulations, ICD-10, and CPT coding
  • I am able to professionally assist doctors, staff, visitors, and patients by handling phone communication, scheduling appointments, registration verification, and insurance verification
  • As well as delivering medical results to patients under clinical and provider supervision
  • I've processed incoming phone and electronic patient medication refills requests using electronic health record, patient engagement tools and prescription refill platforms for over 14 years
  • I am skilled at documenting pertinent information in medical record
  • Checked patient insurance, demographic, and health history to keep information current.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Enhanced the efficiency of medication dispensing processes, ensuring accuracy and timeliness in filling prescriptions.
  • Enhanced patient satisfaction by promptly addressing inquiries about prescriptions, insurance coverage, and medication costs.
  • Maintained meticulous records of patient prescriptions and follow-up visits, ensuring continuity of care.
  • Phoned in prescriptions to preferred pharmacies at the direction of health care providers.

Medical Receptionist

Wind Gap Family Practice
12.2000 - 06.2010
  • Company Overview: Practice was acquired by St Lukes June 2010
  • Practice was acquired by St Lukes June 2010

Patient & Hospital Billing Specialist

Nephrology Hypertension Associates of the Lehigh Valley
01.1997 - 12.2000
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Worked with multiple departments to check proper billing information.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Handled account payments and provided information regarding outstanding balances.

Surgical Scheduler

Coordinated Health Systems
05.1996 - 01.1997
  • As the surgical scheduler I scheduled procedures and surgeries for patients
  • Scheduled preadmission testing and post op appointments
  • Educated patients about pre and post op procedures/surgeries
  • Facilitate communication between surgeons, hospital departments, and patients, as well as providing patients with post surgical pain management prescriptions

Education

Degree - Healthcare Administration

Northampton Community College
Bethlehem, PA
05.1996

High School -

Pen Argyl Area High School
Pen Argyl, PA
06.1991

Skills

  • Medical receptionist
  • Patient care
  • Goal achievement
  • High standards
  • Appointment management
  • Patient Relations
  • EMR / EHR
  • Workflow Optimization
  • Documentation
  • Filling prescriptions precisely after thorough verification
  • CPT/ICD-10
  • HIPPAA
  • Strong knowledge of medical terminology

Timeline

Medical Receptionist

St. Luke's Family Practice
06.2010 - Current

Medical Receptionist

Wind Gap Family Practice
12.2000 - 06.2010

Patient & Hospital Billing Specialist

Nephrology Hypertension Associates of the Lehigh Valley
01.1997 - 12.2000

Surgical Scheduler

Coordinated Health Systems
05.1996 - 01.1997

High School -

Pen Argyl Area High School

Degree - Healthcare Administration

Northampton Community College

Similar Profiles

CREATE PROFILE
Michelle Nasatka