Summary
Overview
Work History
Education
Skills
Refrences
Timeline
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Michelle Nash

Springfield,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Retail Associate

Platos's Closet
Springfield, MO
06.2021 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.

Customer Service Representative

Communication Solutions LLC
Springfield, MO
01.2021 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Housekeeper

Rockbridge Trout Resort And Restaurant
Gainesville, MO
03.2020 - 01.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Retail Associate

Walmart
Springfield, MO
10.2019 - 04.2020
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.

Food Service Worker

Taco Bell
Ava, MO
12.2016 - 10.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

High School Diploma -

Ava High School
Ava, MO
05.2019

Skills

  • Flexible Hours
  • Retail Metrics and Goals
  • Engaging with Diverse Customers
  • Rewards Programs
  • Adaptable and Flexible
  • Building Customer Loyalty
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication

Refrences

  • Cameran Reeve - (417) 241-2856
  • Linda Rose- (417) 849- 3433
  • Brandy Howell- (417) 712-1377
  • Jamie Gunkel- (417) 554-2828


Timeline

Retail Associate

Platos's Closet
06.2021 - Current

Customer Service Representative

Communication Solutions LLC
01.2021 - 06.2021

Housekeeper

Rockbridge Trout Resort And Restaurant
03.2020 - 01.2021

Retail Associate

Walmart
10.2019 - 04.2020

Food Service Worker

Taco Bell
12.2016 - 10.2019

High School Diploma -

Ava High School

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Michelle Nash