Adept at driving operational success and enhancing productivity, My tenure at JPMorgan Chase showcases a blend of investigative research and clear communication. Excelled in roles requiring patience and persistence, achieving significant improvements in customer satisfaction and debt recovery processes. Skilled in Microsoft Office, my approach consistently leads to informed decision-making and strengthened client relationships.
Hi, I’m
Michelle Natal
Pinellas Park,FL
Summary
Overview
18
years of professional experience
Work History
Jessy's Trees
Tree Worker
06.2024 - Current
Job overview
- Reduced safety risks with timely removal of hazardous trees and limbs. ensuring safe and effective job execution.
- Operated machinery, such as chainsaw, power pruner, and leaf blower, ensuring safe and effective job execution.
- Increased client satisfaction through efficient completion of jobs within budget constraints.
- Conducted regular equipment inspections and maintenance tasks to minimize downtime on job sites.
- Participated in ongoing training programs to stay current on industry best practices and safety procedures for optimal job performance.
Partners Personnel
Accounts Receivable Clerk
01.2024 - 05.2024
Job overview
- Prepared and emailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to reconcile on 300+ accounts, track income, and generate invoices.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
JPMorgan Chase
Fraud and Compliance Investigator
04.2022 - 11.2023
Job overview
- Presented findings from investigations to senior management, providing actionable insights for informed decision-making processes.
- Managed complex investigations involving multiple stakeholders, fostering open communication and timely resolution of incidents.
- Participated in ongoing professional development opportunities focused on building expertise in relevant compliance domains.
- Reviewed, documented, and investigated allegations of suspected wrongdoing.
JPMorgan Chase
Operations Analyst
04.2021 - 04.2022
Job overview
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Supported supervisor and associated team members to maintain system functionality.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
JPMorgan Chase
Collections Job Coach
07.2019 - 04.2021
Job overview
- Monitored employees' progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and executed performance management programs to increase employee engagement and productivity.
JPMorgan Chase
Senior Specialist II - Customer Assistance Team
10.2011 - 07.2019
Job overview
- Managed complex calls from inception to completion, ensuring timely results and customer satisfaction.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Mentored junior staff members, fostering professional development and nurturing future leaders within theorganization.
- Led projects by coordinating schedules, organizing resources, and delegating work to meet deliverable and timeline requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Delivered concise reports on findings from skip trace investigations, enabling informed decisions for follow-up actions within set deadlines.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
Asset Investigation & Recovery
Recovery Coordinator/Skip Tracer
11.2009 - 10.2011
Job overview
- Coordinated with finance companies, other funding sources, and repossession agents to secure 275+ vehicles.
- Advised customers of necessary actions and strategies for debt repayment and or surrender of vehicle.
- Questioned persons to obtain evidence for cases of divorce, child custody, or missing persons or to gather information about the character or financial status of individuals of interest.
- Uploaded evidence into the case management system each day.
Ford Motor Credit Company
Collector - Skip/Skip Tracer
09.2006 - 10.2009
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained a high volume of calls and met the demands of a busy and productive group.
- Reached out to approximately 180+ account holders daily.
- Worked accounts cradle to grave, 1 to 120+ days past due.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Utilized various software programs to efficiently manage account information and track progress toward collection goals.
Education
Ashford UniversitySan Diego, CA
No Degree from Organizational Management
2020
University Overview
JPMC Instructor - Joel MussmanTampa, FL
Certification from Writing Effective User Stories
2020
University Overview
JPMC Development Center CoachingTampa, FL
Certification from DCC Facilitator Training
2019
University Overview
Hillsborough Community CollegeTampa, FL
No Degree from • Business Administration
2003
University Overview
Skills
- Patience and Persistence
- Debt recovery
- Clear Communication
- Relationship Building
- Payment Scheduling
- Microsoft Office
- Negotiation and Resolution
- Investigative research
- Payment management
- Report Writing
- Decision-Making
- Tree Climbing Trainee
Affiliations
Affiliations
- Big Brothers/Sisters
- Habitat for Humanity
- Stand Up for Kids
- Carry the Load
Languages
Spanish
Limited Working
Timeline
Tree Worker
Jessy's Trees
06.2024 - Current
Accounts Receivable Clerk
Partners Personnel
01.2024 - 05.2024
Fraud and Compliance Investigator
JPMorgan Chase
04.2022 - 11.2023
Operations Analyst
JPMorgan Chase
04.2021 - 04.2022
Collections Job Coach
JPMorgan Chase
07.2019 - 04.2021
Senior Specialist II - Customer Assistance Team
JPMorgan Chase
10.2011 - 07.2019
Recovery Coordinator/Skip Tracer
Asset Investigation & Recovery
11.2009 - 10.2011
Collector - Skip/Skip Tracer
Ford Motor Credit Company
09.2006 - 10.2009
Ashford University
No Degree from Organizational Management
JPMC Instructor - Joel Mussman
Certification from Writing Effective User Stories
JPMC Development Center Coaching
Certification from DCC Facilitator Training
Hillsborough Community College
No Degree from • Business Administration
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