Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Navarro

Salome,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Motivated by 25+ years the business of Customer Service. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Reliable employee seeking a customer service /patient services position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Authorized to work in the US for any employer

Overview

9
9
years of professional experience

Work History

CSR

Family Dollar
10.2024 - Current
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Sandwich Artist

Pilot Travel Centers
10.2024 - 04.2025
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Greeted guests, promoted specials, and took orders.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept workplace clean and organized in line with restaurant policies.

Baker CSR

Pilot Flying J Travel Center
02.2024 - 04.2025
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated cash registers and processed payments accurately.
  • Created appealing displays to showcase products in bakery.
  • Produced consistently high-quality baked goods for customers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment and oven.

Assistant Store Manager

Spirit Halloween Store
07.2023 - 11.2024
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Patient Access Specialist

St. Lukes Hospital
03.2022 - 02.2023
  • 1. Worked the specialty line for Cardiology 8 offices.
  • 2. Worked Diet and Nutrition lines.
  • 3. Worked in Diabetes and Endocrinology lines.
  • 4. Taking incoming calls from patients: regarding medication refills, appts, and scheduling tests.
  • 5. Making outgoing calls to patients for referrals, and follow-ups.
  • 6. Relaying messages from Pharmacists, from patients to their providers and other health care professionals.

Viewer Experience Advocate

Valor Global-Hulu Campaign
09.2020 - 02.2022
  • 1. Assessed caller accounts to determine the type of benefits, identify service needs and resolve issues.
  • 2. Promptly responded to inquiries and requests from prospective customers.
  • 3. Delivered excellent customer service
  • 4. Handled all incoming calls, as well as signed up new customers, retrieving customer data, presenting relevant product information, and canceling services.
  • 5. Investigated and resolved customer inquiries and complaints quickly.
  • 6. Tech support: performing troubleshooting steps to resolve streaming issues.
  • 7. submitted payments for Viewers

Medicare Customer Service Representative

C-3
10.2019 - 08.2020
  • 1. Assisted callers with Prescriptions, ie; Insurance issues, and getting approvals for Medication.
  • 2. Performing overrides on prescriptions
  • 3. Worked with Medicare customers to understand their needs and provide excellent service.
  • 4. Increased customer satisfaction by resolving insurance and Medication issues.
  • 5. Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.

Diesel Cashier and Manager on Duty

Zip Travel Center
10.2016 - 08.2019
  • 1. Accurately completed charge logs and batched credit card reports at day end.
  • 2. Completed accurate cash-in and cash-out procedures of the computerized cash register.
  • 3. Confirmed stock levels and expiration dates of merchandise.
  • 4. Answered phone calls and returned voicemails.
  • 5. Provided exemplary customer service by addressing patron complaints and providing accurate information.
  • 6. Maintained regular communication with other gas stations and mini-marts under company ownership.
  • 7. Used POS system to enter orders, process payments, and issue receipts.
  • 8. Built positive relationships with customers to increase repeat business.
  • 9. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Associate of Arts - Medical Assisting

American Institute of Health Tecnology
Boise, ID
11.1994

Skills

  • Verbal and Written Communication Customer Account Management Multitasking and Prioritization Efficient and Detail-Oriented Customer Data Confidentiality Salesforce CRM Upbeat and Positive Personality Computer Proficiency Calm and Professional Under Pressure Billing Adjustments and Refunds
  • POS
  • Call center experience

CRM software6

Drawer balancing

Product restocking

Regulatory compliance

Attention to detail

Cash handling expertise

Customer relations

Cash handling and management

Timeline

CSR

Family Dollar
10.2024 - Current

Sandwich Artist

Pilot Travel Centers
10.2024 - 04.2025

Baker CSR

Pilot Flying J Travel Center
02.2024 - 04.2025

Assistant Store Manager

Spirit Halloween Store
07.2023 - 11.2024

Patient Access Specialist

St. Lukes Hospital
03.2022 - 02.2023

Viewer Experience Advocate

Valor Global-Hulu Campaign
09.2020 - 02.2022

Medicare Customer Service Representative

C-3
10.2019 - 08.2020

Diesel Cashier and Manager on Duty

Zip Travel Center
10.2016 - 08.2019

Associate of Arts - Medical Assisting

American Institute of Health Tecnology

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Michelle Navarro