Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Naylor

ALBANY

Summary

Dynamic Special Education Assistant with a proven track record at Greater Albany Public School District, adept at fostering inclusive environments and enhancing emotional regulation. Skilled in life skills teaching and classroom management, I effectively supported students' academic goals while cultivating trust through patience and empathy. Committed to promoting positive learning experiences.

Overview

17
17
years of professional experience

Work History

Special Education Assistant

Greater Albany Public School District
08.2021 - Current
  • Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Facilitated smooth transitions for students between different school settings by coordinating services and collaborating with relevant professionals.
  • Promoted a positive learning environment by creating visual supports, sensory accommodations, and structured routines.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Collaborated with teachers and other support staff in developing inclusive classroom environments.
  • Improved student behavior by implementing positive reinforcement techniques and behavior management plans.

Senior Claims Specialist

Assurant Solutions
10.2008 - 04.2013
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction.
  • Cultivated positive relationships with clients through empathetic communication and personalized assistance.
  • Participated in quality assurance initiatives by providing feedback on call recordings, helping identify areas for improvement within the team's performance.
  • Managed high call volumes while maintaining a professional demeanor and delivering prompt service in each interaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Delivered exceptional support during peak call times, effectively managing stress and maintaining composure in challenging situations.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

Education

South Albany High School
Albany, OR

Skills

  • Life skills teaching
  • Patience and empathy
  • Inclusion strategies
  • Classroom management
  • Emotional regulation
  • Individual instruction
  • Autism support
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Behavioral plan management

Timeline

Special Education Assistant

Greater Albany Public School District
08.2021 - Current

Senior Claims Specialist

Assurant Solutions
10.2008 - 04.2013

South Albany High School

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