Experienced professional with a strong background in communication, problem-solving, and customer service. Skilled at managing multiple tasks, providing support, and maintaining confidentiality in a fast-paced environment. Adept at effectively communicating with diverse stakeholders and resolving issues efficiently to ensure customer satisfaction. Proven track record of delivering high-quality service and exceeding expectations in challenging situations.
Hi, I’m
Michelle Neely
Customer Service Representative
Bastrop,TX
Summary
Overview
15
years of professional experience
1
Certification
Work History
Walgreens
PCSA
03.2025 - Current
Job overview
The Caring Mission
Caregiver
02.2023 - 09.2024
Job overview
- Enhanced Quality of Life: Provided personalized care and emotional support to elderly clients, improving their overall well-being and daily comfort by fostering a compassionate and nurturing environment.
- Ensured Medication Adherence: Accurately managed and administered prescribed medications, significantly reducing missed doses and enhancing client health outcomes while maintaining strict compliance with medical instructions.
- Created a Safe Living Space: Proactively maintained a clean, hazard-free environment by performing light housekeeping and implementing fall prevention measures, reducing safety risks for clients.
- Maintained Client Dignity & Independence: Assisted clients with daily living activities, such as bathing, dressing, and grooming, while promoting autonomy and self-confidence through patient and respectful care.
- Protected Client Confidentiality: Upheld the highest standards of privacy and ethical care by safeguarding sensitive client information, ensuring compliance with HIPAA and other confidentiality regulations.
Hollowood Heating Inc
Team Leader
03.2016 - 06.2021
Job overview
- Optimized Operational Efficiency: Managed the detector room at the coal portal, ensuring seamless operations, accurate monitoring, and adherence to safety protocols, resulting in improved workflow efficiency and reduced downtime.
- Streamlined Payroll & Documentation: Accurately processed payroll and maintained critical documentation, reducing administrative errors and ensuring compliance with company policies and labor regulations.
- Enhanced Workforce Readiness: Played a key role in hiring and onboarding new employees, facilitating structured training programs that increased productivity and ensured smooth integration into operations.
- Strengthened Compliance & Reporting: Maintained precise records and reports, ensuring regulatory compliance and providing management with real-time insights to enhance operational decision-making.
- Improved Team Performance & Morale: Acted as a mentor to new hires, fostering a supportive work environment that boosted employee retention, engagement, and overall team effectiveness.
Cabela's Inc.
Switchboard Operator
04.2010 - 01.2016
Job overview
- Managed High-Volume Call Flow: Efficiently answered and directed all incoming calls, handling an average calls per day, ensuring seamless communication and minimizing wait times for customers.
- Optimized Scheduling & Coordination: Maintained and organized management schedules, prioritizing appointments and ensuring seamless daily operations through effective time management.
- Delivered Exceptional Customer Service: Provided six years of extensive customer service, excelling in both phone-based and face-to-face interactions, consistently resolving inquiries and enhancing customer satisfaction.
- Thrived in a Fast-Paced Environment: Successfully operated in a high-pressure, fast-paced setting, balancing multiple responsibilities while maintaining professionalism and a customer-first approach.
- Strengthened Customer Relationships: Built strong rapport with clients by actively listening, addressing concerns promptly, and providing solutions, contributing to increased customer loyalty and positive feedback.
Education
Plainview High School
High School diploma
08.1983 - 6 1987
University Overview
Skills
Self starter
Phone etiquette
Problem Solving
Organization skills
Retail Sales
Addressing Concerns Promptly
Time Management
Maintaining Confidentiality
Call Management
Multitasking
Conflict Resolution
Active Listening
Customer Service
Standout Traits
Standout Traits
- Communicator
- Ambitious
- Accountable
- Dependable
- Accurate
Notable Skills
Notable Skills
- Decision Making
- Team Management
- Employee Onboarding
- Operational Efficiency
- Retail Sales
- Addressing Concerns Promptly
- Time Management
- Precise Facilitating
- Maintaining Confidentiality
- Call Management
- Multitasking
- Conflict Resolution
- Active Listening
- Shipping and Receiving
Certification
Driver's License
Timeline
PCSA
Walgreens
03.2025 - Current
Caregiver
The Caring Mission
02.2023 - 09.2024
Team Leader
Hollowood Heating Inc
03.2016 - 06.2021
Switchboard Operator
Cabela's Inc.
04.2010 - 01.2016
Plainview High School
High School diploma
08.1983 - 6 1987