Experienced professional with a strong background in communication, problem-solving, and customer service. Skilled at managing multiple tasks, providing support, and maintaining confidentiality in a fast-paced environment. Adept at effectively communicating with diverse stakeholders and resolving issues efficiently to ensure customer satisfaction. Proven track record of delivering high-quality service and exceeding expectations in challenging situations.
Hi, I’m
Michelle Neely
Customer Service Representative
Bastrop,TX
Summary
Overview
15
years of professional experience
1
Certification
Work History
Walgreens
PCSA
03.2025 - Current
Job overview
The Caring Mission
Caregiver
02.2023 - 09.2024
Job overview
- Enhanced Quality of Life: Provided personalized care and emotional support to elderly clients, improving their overall well-being and daily comfort by fostering a compassionate and nurturing environment.
- Ensured Medication Adherence: Accurately managed and administered prescribed medications, significantly reducing missed doses and enhancing client health outcomes while maintaining strict compliance with medical instructions.
- Created a Safe Living Space: Proactively maintained a clean, hazard-free environment by performing light housekeeping and implementing fall prevention measures, reducing safety risks for clients.
- Maintained Client Dignity & Independence: Assisted clients with daily living activities, such as bathing, dressing, and grooming, while promoting autonomy and self-confidence through patient and respectful care.
- Protected Client Confidentiality: Upheld the highest standards of privacy and ethical care by safeguarding sensitive client information, ensuring compliance with HIPAA and other confidentiality regulations.
Hollowood Heating Inc
Team Leader
03.2016 - 06.2021
Job overview
- Optimized Operational Efficiency: Managed the detector room at the coal portal, ensuring seamless operations, accurate monitoring, and adherence to safety protocols, resulting in improved workflow efficiency and reduced downtime.
- Streamlined Payroll & Documentation: Accurately processed payroll and maintained critical documentation, reducing administrative errors and ensuring compliance with company policies and labor regulations.
- Enhanced Workforce Readiness: Played a key role in hiring and onboarding new employees, facilitating structured training programs that increased productivity and ensured smooth integration into operations.
- Strengthened Compliance & Reporting: Maintained precise records and reports, ensuring regulatory compliance and providing management with real-time insights to enhance operational decision-making.
- Improved Team Performance & Morale: Acted as a mentor to new hires, fostering a supportive work environment that boosted employee retention, engagement, and overall team effectiveness.
Cabela's Inc.
Switchboard Operator
04.2010 - 01.2016
Job overview
- Managed High-Volume Call Flow: Efficiently answered and directed all incoming calls, handling an average calls per day, ensuring seamless communication and minimizing wait times for customers.
- Optimized Scheduling & Coordination: Maintained and organized management schedules, prioritizing appointments and ensuring seamless daily operations through effective time management.
- Delivered Exceptional Customer Service: Provided six years of extensive customer service, excelling in both phone-based and face-to-face interactions, consistently resolving inquiries and enhancing customer satisfaction.
- Thrived in a Fast-Paced Environment: Successfully operated in a high-pressure, fast-paced setting, balancing multiple responsibilities while maintaining professionalism and a customer-first approach.
- Strengthened Customer Relationships: Built strong rapport with clients by actively listening, addressing concerns promptly, and providing solutions, contributing to increased customer loyalty and positive feedback.
Education
Plainview High School
High School diploma
08.1983 - 6 1987
University Overview
Skills
Self starter
Standout Traits
Standout Traits
- Communicator
- Ambitious
- Accountable
- Dependable
- Accurate
Notable Skills
Notable Skills
- Decision Making
- Team Management
- Employee Onboarding
- Operational Efficiency
- Retail Sales
- Addressing Concerns Promptly
- Time Management
- Precise Facilitating
- Maintaining Confidentiality
- Call Management
- Multitasking
- Conflict Resolution
- Active Listening
- Shipping and Receiving
Certification
Driver's License
Timeline
PCSA
Walgreens
03.2025 - Current
Caregiver
The Caring Mission
02.2023 - 09.2024
Team Leader
Hollowood Heating Inc
03.2016 - 06.2021
Switchboard Operator
Cabela's Inc.
04.2010 - 01.2016
Plainview High School
High School diploma
08.1983 - 6 1987
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