A summary of Michelle Neighbors... Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Hi, I’m
Michelle Neighbors
Hot Springs,AR
Summary
Overview
18
years of professional experience
1
Certification
Work History
Sweet P Enterprises PopeyesHot Springs National Park, AR
General Manager
02.2018 - Current
Job overview
- Coordinated training activities for employees to ensure compliance with company policies and procedure.
- Assisted in the development of new software app
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Burger KingHot Springs National Park, AR
Crew/Management Trainee
06.2005 - 06.2011
Job overview
- Operated cash registers to process customer orders.
- Greeted customers in a friendly and professional manner.
- Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed all health and safety regulations when handling food.
- Provided excellent customer service by responding to inquiries promptly.
- Replenished condiments, napkins, and other supplies at the counter area.
- Took orders from customers over the phone or in person.
- Organized take-out orders for customers quickly and accurately.
- Monitored product freshness and rotation of stock on shelves according to company guidelines.
- Prepared beverages including coffee drinks, smoothies, shakes..
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Checked quality of products before serving them to customers.
- Trained new crew members on proper food handling procedures.
- Ensured compliance with applicable laws regarding sale of age restricted products.
- Handled customer payments securely following cash handling protocols.
- Completed daily and weekly cleaning schedules according to established standards.
Education
Hot Springs High SchoolHot Springs, SD
High School Diploma
11.2008
University Overview
Skills
- Quality Management
- Public Relations
- Loss Prevention
- Customer Retention
- Customer Relationship Management
- P&L Management
- Data Review
- Variance and Risk Analysis
- Leadership
- Relationship Building
- HTML
- CSS
- Javascript
- Sales
- Customer Relations
Certification
- Serve safe Cerified for 5 years
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
General Manager
Sweet P Enterprises Popeyes
02.2018 - Current
Crew/Management Trainee
Burger King
06.2005 - 06.2011
Hot Springs High School
High School Diploma
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