Michelle Neilson
Belen,NM
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Aramark
09.2018 - 10.2021
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
Patient Satisfaction Supervisor
Compass Group USA
08.2017 - 09.2018
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Collaborated with store manager to maintain daily operations.
- Communicated with healthcare providers to facilitate continuity of care.
- Assessed clients and developed plans to meet needs.
- Learned and adapted quickly to new technology and software applications
Private Event Sales Manager
The Cliffs Communities
03.2014 - 09.2015
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Aligned company goals with customer outcomes and increased satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Applied effective time management techniques to meet tight deadlines
- Increased sales by 110%
Location Manager
Tuffy Auto Service
09.2001 - 07.2011
- Promoted brand at industry events and through ongoing networking efforts.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Increased sales by up to 80%
Skills
- Strong Customer Service Skills
- Staff Development
- Suggestive Selling
- Guest Satisfaction
- Employee Coaching and Mentoring
- Hospitality Management
- Creative Solutions
Timeline
Shift Supervisor
Aramark
09.2018 - 10.2021
Patient Satisfaction Supervisor
Compass Group USA
08.2017 - 09.2018
Private Event Sales Manager
The Cliffs Communities
03.2014 - 09.2015
Location Manager
Tuffy Auto Service
09.2001 - 07.2011