Michelle Nelson
Summary
Skilled Receiving Manager with good training, problem-solving and planning abilities. Ready to bring 28 years of related experience to a challenging new role. Hands-on style and proactive mindset. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities. Receiving Manager with excellent track record, delegating assignments and working alongside employees to make sure all receiving functions move smoothly. Knowledgeable about checking and sorting inventory, using equipment such as forklifts and organizing stockroom. Manager with 24-year background overseeing shipment coordination. Increasing efficiency and implementing safety regulations. Assigns tasks to drivers. Excellent multitasking, time management and verbal communication talents. Reliable employee seeking Store Dev. Mgr position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Receiving Manager
Balls Foods
1999.10 - Current
- Organized storage areas to optimize materials movements and minimize labor hours.
- Managed shipping and receiving team, overseeing training.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Gathered and processed merchandise returns.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Trained new staff on job duties, company policies and safety procedures.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Developed criteria, application instructions, procedural manuals.
- Conducted counts and audits of inventories to identify and resolve discrepancies.
- Unloaded, sorted and stored incoming merchandise.
- Managed receiving team, overseeing training, and work assignments.
- Reduced backroom vendor inventory by over $30,000 in a 6 month time frame.
- Co-created new and updated receiving manual for the company.
HBC Manager
Balls Foods
2001.02 - 2001.10
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team performance.
- Maximized performance by monitoring daily activities.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in area operations by identifying and targeting areas in need of improvement.
Bakery Manager
Balls Foods
1997.05 - 1999.10
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Front End Team Leader
Balls Foods
1995.06 - 1997.03
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Prepared weekly employee work schedules for team members.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Lee's Summit High School
Lee's Summit, MO05.1988
Skills
- Maintenance
- Pallet Jack Operation
- Compliance Regulations
- Delivery Staging
- Basic Mathematical Calculations
- Critical Thinking
- Stockroom Organization
- Organizational Requirements Monitoring
- Equipment Operation
- Vendor Returns Processing
- Shrinkage Control
- Daily Operations Management
- Defective Product Removal and Disposal
- Receivables Management
- 5 S Champion
Certification
- Certified in training team on Forklift and Power equipment.
- Balls Foods Stored certified receiver training.
Timeline
HBC Manager
Balls Foods
2001.02 - 2001.10
Receiving Manager
Balls Foods
1999.10 - Current
Bakery Manager
Balls Foods
1997.05 - 1999.10
Front End Team Leader
Balls Foods
1995.06 - 1997.03
High School Diploma -
Lee's Summit High School
- Certified in training team on Forklift and Power equipment.
- Balls Foods Stored certified receiver training.
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