Michelle Nelson
Spring,Texas
Summary
Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Program Analyst
EM Key Solutions, Inc
12.2019 - 11.2023
- Enhanced Document Routing Tracker workflow program efficiency streamlining and implementing efficient tracking and auditing numbering system.
- Optimized resource allocation for project success through detailed analysis and strategic planning for RMIC (Risk Management Internal Control Program) with quarterly audit remediation and monitoring.
- Facilitated TBICoE Center of Excellence (CoE) quarterly metrics reporting capabilities, providing feedback for revisions, proposed changes to leadership, identifying systems and processes to standardize metric observations.
- Conducted weekly data-driven evaluations of program effectiveness, leading to 100% targeted improvements in key areas as CoE Metrics, Document Routing Tracker and RMIC program.
- Managed 2 cross-functional teams to ensure timely delivery of 4 high-quality project outcomes.
- Collaborated with stakeholders to define program objectives, aligning them with organizational goals of all aspects of brain injury awareness.
Quality Advisor
Shady Grove Medical Center
07.2013 - 08.2019
- Enhanced product quality by implementing effective monitoring and control systems.
- Assisted in development of quality assurance strategies for improved production processes.
- Supervised 20 Performance Improvement projects, reduced defects, and non-conformances by conducting thorough root cause analyses.
- Optimized administrative and database driven support to physicians, nursing, front line staff and executive staff by manufacturing processes with implementation of robust quality management systems.
- Ensured compliance to industry standards by conducting regular audits and inspections.
- Collaborated with 7 cross-functional teams to establish comprehensive quality objectives using Lean Six Sigma and DMAIC methodologies.
- Streamlined documentation procedures, improving overall efficiency and accuracy within department.
Quality Control Analyst/Consultant
Carlisle & Gallagher Consulting Group
05.2011 - 06.2013
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Improved overall production efficiency by identifying and resolving > 600 quality control issues.
- Reduced > 2000 customer complaints with consistent monitoring of products for adherence to company standards.
- Streamlined processes, implementing rigorous testing protocols to ensure product reliability.
- Collaborated with 10 cross-functional teams for effective resolution of manufacturing discrepancies.
- Developed comprehensive documentation, maintaining > 3500 accurate records of quality control results and actions taken.
- Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
Education
Master of Science - Healthcare Informatics
University of Phoenix
Tempe, AZBachelor of Science - Healthcare Administration
Mountain State University
Beckley, WVAdvanced Cyber Security Certificate
University of Phoenix
Project Management (PM) Certification
University of Phoenix
Tempe, AZSkills
- Overseeing Teams
- Analytics Program
- Office Support
- Program Leadership
- Program Improvements
- Electronic Filing System
- Administrative Management
- Plan of Actions & Milestones (POA&M)
Accomplishments
- Supervised team of 43 staff members on data systems/data analysis.
- Used Microsoft Excel to develop inventory tracking spreadsheets for > 1,500 documents for compliance..
- Achieved a clean audit through effectively helping with DHA (Defense Health Agency), on compliance and inspection programs.
- Collaborated with team of 2 executive stakeholders in the development of the RMIC (Risk Management Internal Program).
- Documented and resolved SDs (significant deficiencies) which led to a culture of continuous learning and process improvement.
Certification
- Project Management Professional PMP
Timeline
Senior Program Analyst
EM Key Solutions, Inc
12.2019 - 11.2023
Quality Advisor
Shady Grove Medical Center
07.2013 - 08.2019
Quality Control Analyst/Consultant
Carlisle & Gallagher Consulting Group
05.2011 - 06.2013
Master of Science - Healthcare Informatics
University of Phoenix
Bachelor of Science - Healthcare Administration
Mountain State University
Advanced Cyber Security Certificate
University of Phoenix
Project Management (PM) Certification
University of Phoenix
Similar Profiles
Tara SnowdenTara Snowden
Licensed Massage Therapist at EM Sports SolutionsLicensed Massage Therapist at EM Sports Solutions
Sarfraz YousafSarfraz Yousaf
CTO at EM SOLUTIONSCTO at EM SOLUTIONS
SUMATHI VijayakumarSUMATHI Vijayakumar
Accountant Cum Administration at Pee Em Em EnterprisesAccountant Cum Administration at Pee Em Em Enterprises