Michelle Nelson
Parrish,FL
Summary
Accomplished Sales Executive with 24 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
22
22
years of professional experience
Work History
Sales Executive
Travelers Insurance
04.2015 - Current
- Partner with 100 substantial and/or complex Agency assignment
- Optimization of growth for territory of Independent Agents
- Prospecting and appointing new agencies
- Track and analyze weekly sales to implement corrective action plans and assist agencies in hitting new business objectives
- Exceed sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Address Agency complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Develop and implement new sales strategies
- Utilize Sales Tools for consultative meetings
- Develop competitor intelligence
- Work across business units in region, home office, underwriting, claims, and product for agency management decisions
- Identify opportunities to cross sell Travelers products
- Develop marketing strategies for agencies to be "Ready Now" for growth.
Account Executive
Emdeon Corporation
11.2013 - 04.2015
- Responsible for developing long-term relationships with portfolio of assigned clients, connecting with key business executives and stakeholders
- Liaison between client and cross-functional internal teams to ensure timely and successful delivery of solutions according to client needs
- Operate as lead point of contact for any and all matters specific to client
- Build and maintain strong, long-lasting client relationships and be trusted advisor
- Ensure timely and successful delivery of solutions according to client needs and objectives
- Communicate clearly progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities for client and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
Division Sales Manager
Allstate Insurance Company
01.2011 - 08.2013
- Accountability for sales production of 9 Frontline Leaders and 200 Licensed Sales Agents in Customer Contact Center
- Exceeded aggressive sales/customer satisfaction plans 2010-2012
- Recruited new staff of sales agents annually
- Managed day-to-day tactical and longer-term strategic activities of business unit
- On-boarded and led development of Sales Division Managers
- Designed sales training, call routing, and compensation structures
- Removed ineffective leadership/agents and launched performance management processes
- Liaison to Senior Management for productivity, revenue, and cost management initiatives
- Coached and mentored leaders and agents and provided career development analysis
- Initiated Development Strategy for leaders to establish sales process, technical, and industry knowledge.
Customer Relationship Manager
Allstate Insurance Company
09.2002 - 01.2011
- Responsible for production of 20 licensed Customer Service Agents whose main goal was servicing existing customers policies and cross-selling additional Allstate lines of insurance
- Developed licensed Service Agents to identify customer needs, achieve superior customer satisfaction, increase sales productivity, and surpass business performance goals
- Performance coaching in order to better manage productivity
- Formulate strategies to achieve coaching objectives for Service and Sales goals
- Development and career succession for team.
Education
Bachelor's - Elementary Education K-9
Illinois State University
Normal, ILSkills
- Strategic/Operational Planning and Execution
- Communication Skills
- Self Motivated/Energetic
- Innovative
- Creative Problem Solver
- Excellent Time Management
- Meeting Sales Goals
Timeline
Sales Executive
Travelers Insurance
04.2015 - Current
Account Executive
Emdeon Corporation
11.2013 - 04.2015
Division Sales Manager
Allstate Insurance Company
01.2011 - 08.2013
Customer Relationship Manager
Allstate Insurance Company
09.2002 - 01.2011
Bachelor's - Elementary Education K-9
Illinois State University