Michelle Nelson
Reedsburg,WI
Summary
Dynamic professional with a proven track record at Equity Lifestyle Properties, consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Proficient in using independent decision-making skills and sound judgment to positively impact company success. I excel in fostering team collaboration and driving significant improvements in efficiency. Leveraging strong communication skills, I ensure seamless operations and positive client and team relationships, contributing to sustained growth.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Equity Lifestyle Properties / Arrowhead Campground
09.2020 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance the customer experience. Regularly completing inventory counts to verify stock, address discrepancies and forecast future needs
- Develop strong working relationships with staff, fostering a positive work environment.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Coach new employees, ensuring smooth onboarding process and quicker adaptation to their roles including creation of job manuals.
Office Manager
P3 Power LLC
06.2015 - 08.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Searched, acquire and maintain government contracts.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Real Estate Broker
Lake Redstone Realty, LLC / P3 Properties, LLC
03.2007 - 08.2020
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner resulting in lasting relationships.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed payroll, reports and all documentation for operations and administration.
Skills
- Customer Service and Relationship Building
- Office Management
- Employee Relations
- Training and Development
- Diversity and Inclusion
- Conflict Resolution
- Communication and Interpersonal Skills
- Organization and Time Management
- Attention to Detail and Accuracy
- Teamwork and Collaboration
- Confidentiality and Trustworthiness
Timeline
Assistant Manager
Equity Lifestyle Properties / Arrowhead Campground
09.2020 - Current
Office Manager
P3 Power LLC
06.2015 - 08.2020
Real Estate Broker
Lake Redstone Realty, LLC / P3 Properties, LLC
03.2007 - 08.2020
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