Michelle O'Donnell
Huntingtown,MD
Overview
26
26
years of professional experience
Work History
Biology Teacher
Calvert County Public Schools
08.2004 - Current
- Developed and implemented engaging lesson plans to enhance student understanding of biological concepts.
- Facilitated hands-on laboratory experiments, promoting critical thinking and scientific inquiry among students.
- Assessed student performance through various evaluation methods, ensuring alignment with curriculum standards.
- Collaborated with colleagues to integrate interdisciplinary approaches into biology curriculum design and delivery.
Restaurant Waiter
Westlawn Inn
06.2004 - 07.2022
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy and ensured timely delivery of food and beverages.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with kitchen staff to streamline communication during peak hours.
- Resolved guest complaints efficiently, maintaining a positive dining experience.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Developed strong rapport with regular customers, fostering repeat business.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Catering Server
Herrington Harbour
06.2006 - 12.2007
- Delivered exceptional service to guests during events, ensuring satisfaction and positive experiences.
- Assisted in setup and breakdown of banquet spaces, maintaining organization and efficiency.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Managed guest requests promptly, adapting to changing needs during high-volume events.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Research Assistant
Smithsonian's Natural History Museum
06.2000 - 08.2004
- Conducted literature reviews to support research projects and enhance data accuracy.
- Assisted in the preparation of specimens for exhibits and educational programs.
- Collaborated with researchers to design experiments and analyze findings effectively.
- Maintained laboratory equipment, ensuring proper functionality and compliance with safety standards.
- Led project teams in conducting field studies, enhancing research quality and collaboration.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Supported grant writing efforts, securing essential funding for groundbreaking research projects.
Restaurant Waiter
Neptunes
07.2001 - 06.2004
- Implemented feedback mechanisms to improve service quality and operational efficiency.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
Master of Science - Teaching
College of Notre Dame
Baltimore, MD05-2007
Bachelor of Science - Marine Biology
St. Mary's College of Maryland
St. Mary's, MD05-2000
Skills
- Problem-solving
- Table setting
- Upselling techniques
- Wine pairing
- Banquet coordination
- Conflict management
- Server collaboration
- Guest relations
- Table bussing
- Fine dining
Timeline
Catering Server
Herrington Harbour
06.2006 - 12.2007
Biology Teacher
Calvert County Public Schools
08.2004 - Current
Restaurant Waiter
Westlawn Inn
06.2004 - 07.2022
Restaurant Waiter
Neptunes
07.2001 - 06.2004
Research Assistant
Smithsonian's Natural History Museum
06.2000 - 08.2004
Master of Science - Teaching
College of Notre Dame
Bachelor of Science - Marine Biology
St. Mary's College of Maryland