Summary
Work History
Skills
Languages
Timeline
Generic

MICHELLE NEWMAN

Summary

Seasoned Clinic Manager, Dental assistant excelling in patient care, revenue management, healthcare administration. Demonstrates exceptional leadership in recruiting and developing office teams, alongside expertise in bookkeeping oversight. Achieves significant practice growth through strategic scheduling and patient rapport, embodying efficiency and dedication.

Work History

Orthognathic Oral Surgical Assistant

Seattle Jaw Surgery
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Monitored patient vital signs, reporting changes to surgeon for further investigation.
  • Assisted with transfer of patients from recovery room to operating room, providing care and support.
  • Provided preoperative and postoperative education to patients and families to manage recovery.
  • Verified identity of patient or operative site.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in a dynamic work environment.

Clinic Manager, Treatment Coordinator, Financial Coordinator, Lead Dental Assistant

Smile Art By Dr Jaime Lee
  • Effectively managing the day-to-day operations in the dental office
  • Assist in Dental implants, Crown/Bridge, Fillings, Endo, Cleaning
  • IO scan, CBCT, Xray
  • Managing the office budget, accounts receivable
  • Recruiting, hiring and developing office teams
  • Proactively seeking ways to improve the dental office
  • Negotiating Fees with Insurance companies and patients
  • Processing insurance claims
  • Maximizing practice revenue
  • Managing and ordering supplies
  • Maintaining adequate staffing levels to cover busy periods
  • Ordering all office and clinical supplies
  • Ensuring that the cash drawer is reconciled daily
  • Maintaining a clean and tidy waiting and reception area
  • Greeting and welcoming guests
  • Scheduling follow up and recall appointments
  • Ensuring that all necessary paperwork in completed
  • Created, presented and set up treatment plans and financial contracts
  • Provided coverage for all positions in the office when needed
  • Maintain all financial data for accuracy
  • Dr's 'right hand'

Clinical Manager / Lead Assistant

Advanced Orthodontics
  • Greet and prepare patients for treatment
  • Established a trusting rapport with patients, thus, ensuring positive dental experience.
  • During all aspects of the clinic, including new and active patient examinations and treatment procedures.
  • Maintained clean, organized, sterile environment
  • Submit all documents, patient cases in timely matter
  • Conduct work in compliance with office policies and procedures, safety, OSHA and MSDS guidelines
  • Documented dental care service and maintained in patient charts/records
  • Actively participate in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of patient service
  • Achieve professional dentist and staff relations through teamwork to ensure coordination of activities
  • Scheduling patients, and work recalls
  • Assisted manager with building employee schedules
  • Actively participated in staff meetings to aid in needs for better practice
  • Assist in recruiting, hiring and developing office teams
  • Confirmed patient information and verified insurance
  • Posted charges, payments and adjustments
  • Thoroughly reviewed remittance codes from EOBS
  • Contacting patients prior to office visit to collect past due balances
  • Check each insurance payment for accuracy and compliance with contract discount

Office Manager

Kirkland and Redmond Orthodontics
  • Effectively managing the day-to-day operations in the dental office
  • Managing the office budget
  • Recruiting, hiring and developing office teams
  • Proactively seeking ways to improve the dental office
  • Negotiating Fees with Insurance companies and patients
  • Processing insurance claims
  • Maximizing practice revenue
  • Managing and ordering supplies
  • Maintaining adequate staffing levels to cover busy periods
  • Ordering all office and clinical supplies
  • Ensuring that the cash drawer is reconciled daily
  • Maintaining a clean and tidy waiting and reception area
  • Greeting and welcoming guests
  • Scheduling follow up and recall appointments
  • Ensuring that all necessary paperwork in completed
  • Created, presented and set up treatment plans and financial contracts
  • Provided coverage for all positions in the office when needed
  • Maintain all financial data for accuracy
  • Dr's 'right hand man'

Orthodontic Assistant

Leone and Vaughn Orthodontics
  • Greet and prepare patients for treatment.
  • Established a trusting rapport with patients, thus ensuring a positive dental experience.
  • During all aspects of the clinic, including new and active patient examinations and treatment procedures.
  • Cleaned and sanitized instruments, making dental impressions, along with taking orthodontic records.
  • Conduct work in compliance with office policies and procedures, safety, OSHA, and MSDS guidelines.
  • Documented dental care services are maintained in patient charts and records.
  • Encourage development in dialogue, guiding organizations to transcend dysfunctional dynamics.
  • Actively participate in the achievement of patient satisfaction and office production goals by working efficiently, and providing a high level of patient service.
  • Achieve professional dentist and staff relations through teamwork to ensure coordination of activities.
  • Scheduling patients and work recalls.
  • Assisted the manager with building employee schedules.
  • Actively participated in staff meetings to aid in the needs for better practices.
  • Assist in recruiting, hiring, and developing office teams.

Orthodontic Assistant / Treatment Coordinator

Rudey Orthodontics
  • Greet and prepare patients for treatment
  • Established a trusting rapport with patients, thus, ensuring positive dental experience
  • Assist Dr
  • During in ALL aspects of the clinic including new and active patient examinations and treatment procedures
  • Cleaned and sanitized instruments, making dental impressions along with taking orthodontic records
  • Record medical and dental histories
  • Record treatment information in patient records
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Actively participate in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of customer service
  • Achieve professional dentist and staff relations through teamwork to ensure coordination of activities
  • Scheduling patients, and work recalls
  • Maintain confidentiality in medical record keeping
  • Create and review treatment/financial plans
  • Excellent communication skills
  • Verify insurance
  • Confirmed patient information and verified insurance
  • Posted charges, payments and adjustments
  • Thoroughly reviewed remittance codes from EOBS
  • Contacting patients prior to office visit to collect past due balances
  • Check each insurance payment for accuracy and compliance with contract discount
  • Answer all patients or insurance telephone inquiries pertaining to assigned account
  • Confirmed patient information and verified insurance
  • Post charges, payments and adjustment
  • Take initiative to ensure claims are billed out correctly and denials are resolved immediately

Scheduling/Financial Coordinator

Pine Lake Family Dentistry
  • Responsible for all billing to insurance companies and statements to patients
  • Worked with all major medical insurance companies
  • Ensure extraordinary customer satisfaction
  • Handle refund requests to the insurance companies to verify refunds are correct
  • Maintain confidentiality in dental record keeping
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Contacting patients prior to office visit to collect past due balances
  • Thoroughly reviewed remittance codes from EOBS
  • Ran claims to send to insurance companies
  • Checking patients in and out
  • Maintain and execute practice schedule productively and efficiently
  • Scan documents, maintain up to date patient charts
  • Answer and reply to practice emails
  • Collect/post payments
  • Discuss denials and possible solutions for denial prevention with department managers
  • Review and release dental claims with correct billing correspondence
  • Review patient bills for accuracy, completeness
  • Post charges, payments and adjustments
  • Follow up on unpaid claims within standard billing cycle
  • Check each insurance payment for accuracy and compliance with contract discount
  • Call insurance companies regarding any discrepancy in payments
  • Answer all patients or insurance telephone inquiries pertaining to assigned account
  • Take initiative to ensure claims are billed out correctly and denials are resolved immediately
  • Ensure all workflows are being utilized to reduce denials and unnecessary follow ups
  • Identify and inform fellow employees of current denial issues with payers
  • Monitored all delinquent accounts and managed collection activities

Skills

  • Scheduling appointments
  • Bookkeeping oversight
  • Back office
  • Patient care coordination
  • Employee recruitment
  • Supply coordination
  • Operations management
  • Records management
  • Employee training
  • Administrative leadership
  • Clinical management
  • Scheduling
  • Patient flow
  • HIPAA compliance
  • Radiographs proficiency
  • Dental insurance experience
  • Registered dental assistant license

Languages

Korean
Native or Bilingual

Timeline

Clinical Manager / Lead Assistant

Advanced Orthodontics

Office Manager

Kirkland and Redmond Orthodontics

Orthodontic Assistant

Leone and Vaughn Orthodontics

Orthodontic Assistant / Treatment Coordinator

Rudey Orthodontics

Scheduling/Financial Coordinator

Pine Lake Family Dentistry

Orthognathic Oral Surgical Assistant

Seattle Jaw Surgery

Clinic Manager, Treatment Coordinator, Financial Coordinator, Lead Dental Assistant

Smile Art By Dr Jaime Lee

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MICHELLE NEWMAN