Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Nguyen

San Bernardino,CA

Summary

Experienced customer service representative who is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support to cultivate a positive company image. Open to a position that can provide career advancement and growth. Proficient in customer service best practices and related options. Proven ability to attentively listen to understand customers' needs with empathy and provide conflict resolution quickly. Seeking a role that is tailored to support customers and provide assistance.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

SoCalGas
01.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about service updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Store Associate

Home Depot
02.2019 - 10.2019
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales and customer satisfaction through personalized servicing.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Developed strong rapport with customers and created a positive impression of the business.
  • Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.

Store Associate

Dollar Tree
05.2018 - 08.2018
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Unloaded merchandise from truck loads and placed them in their destined locations

Store Associate

Walgreens
01.2017 - 07.2017
  • Maintained inventory of sections as a Beauty Advisor to ensure the store kept accurate availability with little to no excess in stock room
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Fulfilled photo orders by printing, labeling, and filing orders. Assisted customers with making orders on kiosks, building customer orders such as panels, canvases, etc
  • Ensure daily/weekly/monthly certain products in food departments were removed from shelves if nearing certain expiration dates
  • Safety captain in district safety meeting where each store presented their safety accidents and reflected on how they can have been prevented, as well as discussed new safety procedures to be demonstrated and utilized at our home stores.

Education

Pre-nursing Major -

Chaffey College
Rancho Cucamonga, CA

Pre-nursing Major -

Fullerton College
Fullerton, CA
05.2017

High school Diploma -

Loara High School
Anaheim, CA
06.2015

Skills

  • Empathy
  • Self Motivated
  • Adaptability
  • Excellent written and verbal communication skills
  • Account Updating
  • Complaint Resolution
  • Appointment Scheduling
  • Information Security
  • Professional Telephone Demeanor
  • Call Center Operations
  • Customer Relationship Management (CRM)
  • Money Handling Abilities
  • Active Listening
  • Customer Service
  • Paperwork Processing
  • Critical Thinking

Languages

English

Timeline

Customer Service Representative

SoCalGas
01.2020 - Current

Store Associate

Home Depot
02.2019 - 10.2019

Store Associate

Dollar Tree
05.2018 - 08.2018

Store Associate

Walgreens
01.2017 - 07.2017

Pre-nursing Major -

Chaffey College

Pre-nursing Major -

Fullerton College

High school Diploma -

Loara High School

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Michelle Nguyen