Michelle Nguyen
Los Angeles,CA
Summary
Performance-driven General Manager offering more than five years of experience developing and maximizing membership sales. Diligent in building and retaining accounts by providing support and attentive service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
District Sales Manager
Club Pilates
2020.01 - Current
- Achieved rapid career growth, advancing from Front Desk Sales Concierge to District Sales Manager in just four years.
- Provided ongoing training and mentorship to sales representatives, enhancing overall team performance.
- Implemented new software tools to increase team members' work efficiency and accuracy in reporting metrics, resulting in improved overall productivity.
- Led sales meetings to communicate objectives, develop and implement effective sales strategies, and discuss areas for improvement to drive the success of the organization.
- Managed multiple district projects concurrently, ensuring timely delivery within company constraints.
Front Desk Sales Associate
Club Pilates
2019.07 - 2020.01
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to effectively build rapport and lasting relationships
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Created inviting environment for customers by maintaining store organization and cleanliness.
SH&RL Office Student Assistant
CSU Monterey Bay
2016.09 - 2018.08
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
Education
Molecular Biology - Biology
California State University, Monterey Bay
Monterey Bay05.2018
Skills
- Sales Team Leadership
- Order Management
- Operating Procedures and Policies
- Customer Service Management
- Staff Training and Development
Certification
- Certified Pilates Instructor - 2020
Timeline
District Sales Manager
Club Pilates
2020.01 - Current
Front Desk Sales Associate
Club Pilates
2019.07 - 2020.01
SH&RL Office Student Assistant
CSU Monterey Bay
2016.09 - 2018.08
Molecular Biology - Biology
California State University, Monterey Bay
- Certified Pilates Instructor - 2020
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