Michelle Nguyen
Portland,OR
Summary
I have lived in the Portland area for five years and would like to find a job at company with ties to the community or ability to work remotely in an innovating and involved process. I work hard and want to work for a business that appreciates my drive and experience.
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
11
11
years of professional experience
Work History
WAREHOUSE ASSOCIATE
AMAZON INC.
07.2020 - Current
- Responsible for organizing, distributing, loading, and unloading packages for delivery in the greater Portland metro area.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently lifted materials weighing as much as 70 pounds.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Drove forklifts, pallet jacks and other equipment to move materials.
Independent Contractor
Various
10.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Created and managed project plans, timelines and budgets.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
PRODUCE ASSOCIATE
WHOLE FOODS MARKET
01.2018 - 01.2019
- Monitoring, restocking and inventorying produce in a fast-paced perishable industry, where presentation and quality are vital.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Completed prep work on pre-packaged vegetables and fruits.
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Pleasantly greeted customers and provided prompt and courteous service.
SALES ASSOCIATE
GOTHIC RENNAISSANCE
01.2015 - 01.2016
- Customer service in a specialty fashion boutique requiring listening to customer needs, while finding them the style, size, and color to suit their individual tastes.
Education
HIGH SCHOOL DIPLOMA - Mathematics
HERBERT H. LEHMAN HS
The Bronx, NY01.2013
Skills
- Proficient in moving 50lb parcels effectively
- Extensive customer service experience
- Skilled in inventory management and assessment
- Able to acquire an OLCC license or any other licensing required
- Adaptable and proactive to dynamic business needs
- Timely and trustworthy
- Dedicated team player committed to aligning with company priorities
- Knowledgeable in Word, Excel, and a variety of POS systems
- Scheduling
- Client relationship management
- Records coordination
- Safety compliance
- Problem-solving aptitude
- Customer retention strategies
- Client consultation
Accomplishments
- Documented and resolved missing packages which led to streamlined and prompt delivery services at UOR2.
- Achieved max customer satisfaction by resolving issues with delivery drivers with accuracy and efficiency despite language barriers and strict time constraints.
Languages
Vietnamese
Spanish
Timeline
Independent Contractor
Various
10.2020 - Current
WAREHOUSE ASSOCIATE
AMAZON INC.
07.2020 - Current
PRODUCE ASSOCIATE
WHOLE FOODS MARKET
01.2018 - 01.2019
SALES ASSOCIATE
GOTHIC RENNAISSANCE
01.2015 - 01.2016
HIGH SCHOOL DIPLOMA - Mathematics
HERBERT H. LEHMAN HS
ACTIVITIES
I enjoy performing in a variety of festival exhibitions, photography, computer science, exploring the beautiful Oregon outdoors, and hope to develop my skills as a snowboarder.
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