Michelle Niski
Easton
Summary
Reliable and knowledgeable Medical Billing Specialist with exceptional data entry and customer service abilities, dedicated to learning, growing, and succeeding.
Overview
18
18
years of professional experience
Work History
Billing Specialist
Modento
09.2023 - 11.2024
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Audited and corrected billing and posting documents for accuracy.
Medical Billing
St. Luke's OMS
09.2010 - 03.2021
- Reviewed charts and flagged incomplete or inaccurate information
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered 25-50 calls per day to help patients with their questions and concerns
- Used Carestream Dental WinOMS to keep track of and confirm patient information such as insurance, demographics, and medical history
- Used classification manuals to learn more about disease and diagnosis processes
- Easily interacted and communicated with department personnel and the general public
- Used email and the phone to communicate effectively with staff, patients, and insurance companies
- Ensured that medical records and health information were accurate, complete, and secure
- Kept accurate log of all requests for medical information and records
- Pulled patient records accurately for upcoming appointments and procedures, usually within 2 hours
Medical Receptionist
Easton Oral & Maxillofacial (closed)
04.2007 - 09.2010
- Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company
- Removed invalid computer alerts and cleaned accounts to ensure information accuracy
- Updated the group's medical records and technical library to help the office run smoothly
- Was in charge of patient scheduling, check-in, check-out, and billing payments
- Kept track of provider schedules and scope of practice in order to organize and schedule appropriate care on an ongoing basis
- Responded to insurance company correspondence to confirm the patient's coverage
- Double-checked patient data such as insurance, demographics, and medical history to keep information current
- Completed skilled administrative work to assist all office personnel and operational needs
- Kept track of everything
- Patients paid me and I scanned their identification and insurance cards
- Greeted each patient with a friendly smile and handed them the desk sheet for easy sign-in
- Took patient messages and relayed them to the appropriate personnel
- Was in charge of office logistics, which included scheduling appointments, keeping files, and collecting payments
- Scheduled, rescheduled, and dealt with patient cancellations
- Followed strict HIPAA guidelines at all times according to company policy
- Was in charge of a multi-line phone system and was in charge of greeting all patients
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services in a busy Oral Surgery office with 2 providers
- Meticulously transcribed phone messages and relayed them to the appropriate personnel within [5] minutes of each call
- Straightened up the waiting room to keep it tidy and orderly
- Kept current and accurate medical records for over 1000 patients
- Conducted interviews with patients in order to obtain medical information and insurance information
Education
Medical Billing -
St. Luke's OMS
Bethlehem, PA03.2021
High School - undefined
Notre Dame High School
Easton, PA01.1995
Skills
- First Aid/CPR
- Business operations
- Customer service
- Records review
- Organization
- Project organization
- Problem resolution
- Regulatory compliance
- Medical billing code accuracy
Timeline
Billing Specialist
Modento
09.2023 - 11.2024
Medical Billing
St. Luke's OMS
09.2010 - 03.2021
Medical Receptionist
Easton Oral & Maxillofacial (closed)
04.2007 - 09.2010
High School - undefined
Notre Dame High School
Medical Billing -
St. Luke's OMS
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