Michelle Niyazov
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Pharmacy Technician
Diana's Pharmacy
09.2021 - Current
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Assistant + Receptionist
DNY Hair Salon
03.2018 - 09.2022
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Pharmacy Technician
Pharmaconic
03.2022 - 08.2022
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Receptionist
I & R Medical Services
06.2019 - 03.2020
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Bachelor of Science - Nursing
Long Island University
Brooklyn, NY12.2023
Associate of Arts -
Touro College
New York, NY 09.2021 - 08.2023
Skills
- Drug Inventory Control
- Supply Restocking
- Prescription Filling
- Drug utilization review
- Order Verification
- Patient education and counseling
- Advanced math skills
- Pharmacy and customer records management
- HIPAA
- Answering customer questions
- Patient confidentiality
Timeline
Pharmacy Technician
Pharmaconic
03.2022 - 08.2022
Pharmacy Technician
Diana's Pharmacy
09.2021 - Current
Associate of Arts -
Touro College
09.2021 - 08.2023
Receptionist
I & R Medical Services
06.2019 - 03.2020
Assistant + Receptionist
DNY Hair Salon
03.2018 - 09.2022
Bachelor of Science - Nursing
Long Island University
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