Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Nkomo

Bulawayo

Summary

Dynamic Office Manager with a proven track record at deVere Zimbabwe, excelling in operations management and customer service. Spearheaded vendor negotiations and streamlined administrative processes, enhancing office efficiency and team cohesion. Skilled in database administration and fostering positive client relations, consistently achieving and surpassing performance objectives. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

12
12
years of professional experience

Work History

Office Administrator

deVere Zimbabwe
Bulawayo
05.2019 - Current
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Developed strong relationships with clients through excellent customer service skills.
  • Ordered office furniture when necessary following approval from management team.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Processed invoices on a timely basis according to established procedures.
  • Greeted visitors warmly upon arrival at the office premises.
  • Organized and maintained filing systems, including electronic databases and records.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Financial Coordinator

deVere Zimbabwe
Bulawayo
02.2017 - 03.2019
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Established controls and reporting systems to optimize governance structure.
  • Implemented risk management strategies to minimize losses during market volatility.
  • Managed high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
  • Ensured compliance with all applicable laws and regulations related to the sale of securities.
  • Stayed up-to-date on marketplace trends and researched items in detail.
  • Maintained strict compliance with industry regulations and ethical standards to protect clients and ensure transparency.
  • Educated clients on the implications of different investment vehicles and strategies in relation to their overall financial plan.
  • Developed excellent rapport with custom builders to expand opportunities for growth.

Administrator

Maminza Construction
Bulawayo
05.2014 - 12.2016
  • Answered incoming calls and responded to customer inquiries.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Supervised administrative staff, delegating tasks and managing workload distribution.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.
  • Maintained filing system for important documents such as contracts and invoices.
  • Ensured compliance with health and safety regulations within the office environment.
  • Coordinated meetings, conferences, travel arrangements.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.

Front Desk Receptionist

High Mount Lodge
Bulawayo
02.2013 - 04.2014
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Greeted guests in a professional and friendly manner.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Verified customer credit to establish payment method for accommodations.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.

Education

Some College (No Degree) - Marketing

London Chamber of Commerce Industry
Zimbabwe
11-2011

Skills

  • Vendor engagement
  • Database administration
  • Customer service
  • Administrative support
  • Bookkeeping
  • Billing
  • Presentation design
  • Operations management

References

References available upon request.

Timeline

Office Administrator

deVere Zimbabwe
05.2019 - Current

Financial Coordinator

deVere Zimbabwe
02.2017 - 03.2019

Administrator

Maminza Construction
05.2014 - 12.2016

Front Desk Receptionist

High Mount Lodge
02.2013 - 04.2014

Some College (No Degree) - Marketing

London Chamber of Commerce Industry

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