Michelle N. McCullough

• Manage high- volume appointment scheduling, ensuring timely service while juggling multiple tasks.
• Deliver personalized service to a diverse clientele to maintain long-term client relationships.
• Handle sensitive client interactions with empathy and professionalism providing support during emotional and stressful moments.
• Provide a wide range of hair services including cutting,coloring,styling and chemical treatments tailored to individual client needs.
• Educate clients on hair care,products, and maintenance to promote healthy hair care.
• Train and mentor junior stylists and assistants on salon standards and techniques.

• Provided exceptional customer service in a fast-paced dining environment.
• Took and processed food and beverage orders accurately and efficiently.
• Maintained cleanliness and organization of dining area and service stations.
• Provided excellent customer service to ensure satisfaction.
• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Provided exceptional customer support by ensuring inquiries and issues were addressed accurately, promptly, and with a high level of professionalism.

• Resolved customer issues by utilizing internal systems and resources effectively.

• Communicated with customers to ensure their orders were delivered on time and to the correct location, resolving delivery concerns and escalating issues when necessary.

• Maintained strong performance in key customer service metrics, including quality, accuracy, responsiveness, and customer satisfaction.

• Collaborated with cross-functional teams—Safety, Operations Integration, Loss Prevention, and Human Resources—to resolve customer-impacting issues and improve the customer experience.

• Identified and reported process gaps affecting customer orders and helped implement solutions to improve service reliability and customer communication.

• Supported team members during shifts by providing guidance, problem-solving assistance, and coaching to ensure consistent, high-quality customer interactions.

• Ensured all customer interactions adhered to company policies, safety standards, and service expectations.

• Provided direct support to residents in daily living activities.
• Assisted residents in developing personal care plans and goals.
• Facilitated communication between residents and healthcare providers.
• Provided ongoing support to residents in understanding and utilizing available resources.
• Actively listened to each resident's individual needs while providing them with personalized solutions.

• Assess hair and scalp health and recommend treatments and products.
• Maintain salon sanitation and health standards, including cleaning and disinfecting workstations.
• Consult with clients and advise hairstyle and hair treatment options.
• Performing desired hairstyle.
• Process client payments.