Michelle Noles
Nashville,TN
Summary
Results-driven professional with strong track record in enhancing office operations and services. Demonstrates exceptional skills in business correspondence, bookkeeping, and project management, leading to increased efficiency. Aiming to leverage expertise to drive organizational success in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Office Manager
The Downtown Presbyterian Church
Nashville, TN
01.2023 - 08.2023
- Handled payroll management and all related financial tasks.
- Consistently created and disseminated weekly newsletters.
- Handled social media management.
- Prepared and distributed upcoming week's service bulletins.
- Led weekly staff meetings in collaboration with Pastor and Music Director.
Field Recruiter
EmployBridge
Nashville, TN
09.2022 - 12.2022
- Directed all stages of candidate assessment and screening.
- Accurately assigned applicants based on client's criteria.
- Efficiently administered extensive CRM pipeline, ensuring accurate data entry.
- Refined onboarding procedures to improve effectiveness.
Brand Courier / Tablet Specialist
BlueMark
Nashville, TN
04.2021 - 12.2022
- Monitored and maintained adherence to set delivery deadlines.
- Fostered positive relationships with customers, providing advice and support on technical queries.
- Installed new equipment according to manufacturer specifications and customer requirements.
Chief of Staff to CEO
Private Record Label
Nashville, TN
05.2021 - 09.2021
- Supported execution of creative design projects for CEO.
- Oversaw email correspondence, calendar management, and appointment scheduling for CEO.
- Developed reports, memos, presentations, internal and external communications, and/or social media posts.
- Oversaw entire process for casted music videos, from initial phase to completion.
Senior Customer Success Specialist - Okta
Service Source
Nashville, TN
02.2020 - 01.2021
- Drove adoption across the Workforce Identity and Customer Identity Solutions.
- Developed and enhanced customer success initiatives for Okta clients.
- Identified and initiated revenue growth prospects for Okta Account Executives.
- Presented technical solutions and options to customers.
Customer Success Specialist - Google Maps
Service Source
Nashville, TN
06.2018 - 02.2020
- Managed relationship with Google Maps' primary premium engagement partner, SADA Systems, Inc.
- >400 customers with over $20 million annual spending on Google Maps Services.
- Oversaw account overview tracking and KPIs of partners and the company.
- Guided relationship-building with partners via data-driven updates.
Account Manager - Elekta
Service Source
Nashville, TN
06.2017 - 06.2018
- Oversaw the organization of service renewal agreements for new clients.
- Acted as Subject Matter Expert, developed training content, and led instructional sessions.
- Secured contracts and finalized agreements, ensuring mutual long-term advantages.
Manager, HR & Recruitment
Senior Helpers
Franklin, TN
03.2016 - 06.2017
- Oversaw various HR tasks including managing sensitive information and resolving compensation issues.
- Oversaw recruitment processes and conducted new-hire onboarding.
- Oversaw social media platforms for the company, including Facebook and Twitter.
- Applied creative strategies to enhance caregiver recruitment and retention.
Senior Inside Sales Specialist - Agilent
Service Source
Nashville, TN
05.2015 - 03.2016
- Managed service renewals for Agilent by engaging directly with customers in multiple regions.
- Collaborated with Agilent District Service Managers to create strategies focused on growth and generating upsell revenue.
- Identified customer needs by asking questions and advising on best solutions.
Inside Sales Specialist - Roche
Service Source
Nashville, TN
05.2014 - 04.2015
- Managed and facilitated Roche's service agreement renewal process for the majority of the U.S. territory.
- Focused on lost accounts and reestablishing relationships with former customers.
- Improved customer retention rates by 15%.
Account Manager - STERIS
Service Source
Nashville, TN
05.2013 - 05.2014
- Facilitated the service agreement renewals process for STERIS.
- Collaborated with payroll and procurement to track and manage purchase orders.
- Fostered strong connections with direct customers and District Service Managers.
- Served as a Subject Matter Expert of product services for the client.
Education
Bachelor of Science - Sociology, Psychology, Criminology
Middle Tennessee State University
Nashville, TNSkills
- CRM proficiency
- Project management
- Vendor Management
- System inspections
- Innovation and creativity
- Building maintenance
- Security management
- Strategic planning
References
References available upon request.
Timeline
Office Manager
The Downtown Presbyterian Church
01.2023 - 08.2023
Field Recruiter
EmployBridge
09.2022 - 12.2022
Chief of Staff to CEO
Private Record Label
05.2021 - 09.2021
Brand Courier / Tablet Specialist
BlueMark
04.2021 - 12.2022
Senior Customer Success Specialist - Okta
Service Source
02.2020 - 01.2021
Customer Success Specialist - Google Maps
Service Source
06.2018 - 02.2020
Account Manager - Elekta
Service Source
06.2017 - 06.2018
Manager, HR & Recruitment
Senior Helpers
03.2016 - 06.2017
Senior Inside Sales Specialist - Agilent
Service Source
05.2015 - 03.2016
Inside Sales Specialist - Roche
Service Source
05.2014 - 04.2015
Account Manager - STERIS
Service Source
05.2013 - 05.2014
Bachelor of Science - Sociology, Psychology, Criminology
Middle Tennessee State University
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