Michelle Norton
Kingman,IN
Summary
Compassionate Direct Support Professional experienced in behavioral management and individualized care planning. Enhanced client's independence and quality of life through effective support and advocacy, utilizing strong communication and problem-solving skills. Maintained a safe, supportive environment tailored to diverse client needs while demonstrating adaptability and teamwork.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Direct Support Professional
Rise Inc.
Kingman, AZ
09.2024 - Current
- Assisted individuals with daily living skills, fostering independence and confidence.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Provided emotional support and companionship, enhancing client's quality of life.
- Implemented behavior management strategies to promote positive social interactions.
- Monitored client progress and documented changes in health or behavior accurately.
- Advocated for clients' needs within community resources, ensuring access to essential services.
- Participated in regular training sessions to stay updated on best practices in direct support care.
- Maintained clean, safe, and well-organized patient environment.
Director of Suicide Prevention Grant
Hualpai Health Education and Wellness
Peach Springs, AZ
01.2016 - 03.2024
- Led a team of health educators in delivering workshops, improving participant engagement and learning outcomes.
- Collaborated with stakeholders to establish strategic partnerships for program expansion and resource sharing.
- Analyzed program effectiveness through data collection, generating insights for continuous improvement initiatives.
- Developed and implemented health education programs to enhance community wellness initiatives.
- Coordinated outreach activities to increase awareness of health resources available to the community.
- Oversaw budgeting and resource allocation to ensure optimal delivery of wellness programs within financial constraints.
- Mentored junior staff, fostering professional development and enhancing team performance in service delivery.
- Evaluated emerging health trends to inform strategic planning and adaptation of educational content and services.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented individualized counseling plans to support client goals.
- Facilitated group therapy sessions, fostering open communication and peer support among participants.
- Conducted assessments to identify clients' needs and recommend appropriate resources or referrals.
- Monitored progress of clients, adjusting strategies based on continuous evaluation of outcomes.
- Led workshops on mental health awareness, promoting community understanding and reducing stigma.
- Advocated for client rights within the agency and community, ensuring equitable access to services.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Dedicated Case Manage/Out of Home Dedicated C.M.
Mohave Mental Health Clinic
Kingman, AZ
04.1999 - 01.2016
- Demonstrated self-motivation by taking initiative on projects.
- Thrived in fast-paced environments by managing multiple tasks efficiently.
- Collaborated with team members and worked independently to achieve project goals.
- Quickly learned new processes and adapted to changing work environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed individualized treatment plans to address client needs and promote personal growth.
- Facilitated group therapy sessions, fostering a supportive environment for peer interaction and discussion.
- Conducted assessments to evaluate clients' mental health status and identify appropriate interventions.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Implemented evidence-based practices to improve therapeutic techniques.
- Advocated for clients' rights within community resources, enhancing access to necessary support services.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the work team.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Education
High School Diploma -
Kingman Union High School
Kingman, AZCosmetology -
Mohave Community College
Kingman, AZNo Degree - Social Work
Mohave Community College
Kingman, AZ01-2003
Skills
- Medication administration
- Crisis intervention
- Behavioral management
- Behavior redirection
- Client support
- Client documentation
- Decision-making support
- Time management
- Compassionate caregiving
Certification
I have certified as a ASSIST trainer through the tribe.
I've been Certified in Positive Parenting Program. Group ran for children and parents.
I've been Certified in Suicide Prevention Counseling.
I've been Certified to Crisis Care.
I've been Certified in Domestic Violence in order to teach groups for the tribe.
Timeline
Direct Support Professional
Rise Inc.
09.2024 - Current
Director of Suicide Prevention Grant
Hualpai Health Education and Wellness
01.2016 - 03.2024
Dedicated Case Manage/Out of Home Dedicated C.M.
Mohave Mental Health Clinic
04.1999 - 01.2016
High School Diploma -
Kingman Union High School
Cosmetology -
Mohave Community College
No Degree - Social Work
Mohave Community College