Michelle Nunez
Raleigh,NC
Summary
Meticulous worker with strong attention to detail and problem-solving skills. Proven ability to prioritize urgent tasks, and maintain quality standards in all aspects. Dedicated professional skilled in effective communication and time management. Adaptable and organized individual with a versatile background in healthcare and customer service. Recognized for strong interpersonal skills and conflict resolution abilities, contributing to a positive work environment and optimized patient experiences. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
17
17
years of professional experience
Work History
Case Picker
UNC Rex Healthcare
Raleigh, North Carolina
01.2025 - Current
- I provide the surgical cases with the necessary supplies and materials needed to perform a surgical case. When an emergency procedure comes through, I prioritize picking that case before my cases for the following day. While picking, I inspect packaging and expiration dates to ensure that the surgical staff and doctors are receiving the best quality materials.
I work and communicate with my colleagues, coordinators, supervisor, and manager on any inconsistencies I may find on our preference cards to fix and help prevent future mix-ups with picking and/or ordering. Utilize EPIC to view or print surgical cases and OR schedules. I organize my team's preference cards every afternoon to prepare for the following day of case picking.
Cashier
UNC Rex Healthcare
Raleigh, North Carolina
04.2023 - 01.2025
- I oversee the Grab n Go food program here at Kardia by delegating a small group of my co-workers tasks to prepare as much product for all of Rex's main cafeteria and Kardia. I make and create products as well to sell. I create all labels for products and maintain the equipment to make the labels. I am also a "floater," meaning I switch back and forth wherever I am needed when we are busy. I can switch from the line to cook and prepare meals, to the registers to ring customers and co-workers up, to coordinator duties if they are out on PTO, or just needing my help. It's a very "all hands-on deck" environment.
Administrative Associate
UNC Rex Hospital
Raleigh, North Carolina
01.2022 - 04.2023
- Check in patients to the first-floor waiting area, and inform prep nurses of their arrival. Take down patient family member, friend, or driver descriptions and information to easily locate them, and update with information about the patient's procedure, or to get them and the doctors or nurses connected for any updates. Escort patients and their guests back to the prep area before the procedure and take the patient’s guest back to recovery when a nurse calls for them. I answer any phone calls from doctors and nurses that may come in and connect them to the families in the waiting area. I answer any questions that a patient's family member has about the patient's procedure to the best of my ability, and if I do not know the answer to their question, I call into the area where the patient is to get them the answers or updates they seek. I navigate through Epic to find certain information to best assist patients and/or patient guests. I stay on top of who is in the waiting area, or who leaves the premises for any reason, like running errands or simply getting breakfast. I stay vigilant about the moods in the waiting area in case someone gets a phone call they weren't expecting, and I try to make the environment as comfortable as possible with tissues, water, warm blankets, or even access to a private consult room. I, for the most part, have learned which doctors like to come down and speak to their patients' families, or those who prefer to have them seated in a consult room in order to minimize the time spent looking for them when the doctor comes down. This also helps to set an expectation for the families in case they have a doctor who prefers to call them on the phone or meet them in the recovery room later on in the day. Outside of my job description, I service, assign, and unassign AeroScout tags for applicable nurses on all floors of the Heart and Vascular Hospital.
Cashier
UNC Rex Hospital
Raleigh, North Carolina
02.2021 - 01.2022
- Prepping meals and drinks, coffee for the patient line, and Grab-N-Go. Making sure my co-workers are stocked with anything they may need to make meals for patients, as well as restocking items that are used by customers and co-workers, like utensils, cups, lids, napkins, etc. Restocking any Grab-N-Go items that we acquire through vendors to sell to our customers and co-workers. Maintaining a positive and cheerful attitude when ringing up customers, serving their meals, or just assisting them in general. Cleaning and sanitizing any equipment or area used to prepare or serve food, and staying up to date with the safety and compliance requirements. Having good and clear concentration when handling cash, card, or food voucher transactions while ringing up items for customers provides accurate daily register reports to my Coordinator/Manager. Communicating any concerns or issues I may have, or a customer has had, that have come to my attention, to my Coordinator/Manager.
Bookkeeper
High Strung Violins And Guitars
Durham, North Carolina
04.2014 - 02.2021
- I started working here as just accounts receivable, then quickly got the position of bookkeeper, handling all things accounts receivable and payable, paying vendors, and managing bills. I also helped out when needed by managing our music school with scheduling and overall administering the school.
Accounting Clerk
Walmart
Durham, North Carolina
02.2012 - 04.2014
- I started working as a cashier, and about four months in, I was moved to the accounting office part-time while I attended school. My duties included reconciling the drawers after each shift, preparing deposits, and running necessary reports.
Administrative Assistant
NCDOR
Raleigh, North Carolina
07.2011 - 02.2012
- Processed and entered data into company database with accuracy and efficiency. Maintained organized records for easy retrieval and reference by team members. Reviewed documents for completeness and corrected any discrepancies identified. During peak season, I assisted in the mail room.
Shift Leader
Cold Stone Creamery
Raleigh, North Carolina
08.2008 - 09.2010
- I started this job as a front-line employee at 15 years old, and after about 6 months, I was promoted to overseeing a whole shift of employees. I made sure everything was stocked, and that my coworkers had what they needed to successfully get customers what they wanted. At the end of every shift, it was my responsibility to count and balance the drawers, and make sure we cleaned and closed up the store for the following shift. About six months after that, I was allowed to make bank runs and make deposits into our account.
Education
High School Diploma -
Millbrook High Shcool
Raleigh06-2011
Some College (No Degree) - QuickBooks Bookkeeping
Wake Technical Community College
Raleigh, NCSkills
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Sensitive material handling
- Strong interpersonal skills
- Meticulous attention to detail
- Critical thinking
- Highly organized
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Case Picker
UNC Rex Healthcare
01.2025 - Current
Cashier
UNC Rex Healthcare
04.2023 - 01.2025
Administrative Associate
UNC Rex Hospital
01.2022 - 04.2023
Cashier
UNC Rex Hospital
02.2021 - 01.2022
Bookkeeper
High Strung Violins And Guitars
04.2014 - 02.2021
Accounting Clerk
Walmart
02.2012 - 04.2014
Administrative Assistant
NCDOR
07.2011 - 02.2012
Shift Leader
Cold Stone Creamery
08.2008 - 09.2010
High School Diploma -
Millbrook High Shcool
Some College (No Degree) - QuickBooks Bookkeeping
Wake Technical Community College