Michelle Nuss

• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Maintained clean and organized pharmacy shelving and work areas.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Supervised inventory levels to maintain adequate supply of medications and medical supplies.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
• Interpreted and processed medication orders under supervision of pharmacist.

Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

• Answered telephones to respond to questions or requests.
• Entered prescription information into computer databases.
• Operated cash registers to accept payments from customers.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.