Michelle N. Walker
Poplar Bluff,MO
Summary
Dynamic and dedicated professional committed to continuous learning and exceeding expectations. Possesses excellent customer service skills, a quick learning ability, and an open-minded approach to problem-solving. Consistently excels in both collaborative team environments and independent settings. Experienced caregiver adept at providing compassionate support, personal care, medication administration, and daily living assistance while maintaining a strong focus on teamwork and adaptability to changing needs. Reliable and empathetic, capable of fostering a positive and safe environment for all individuals served.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Residential Care Aide
FCC Behavioral Health
Wappapello, MO
05.2025 - Current
- Assisted residents with daily living activities to ensure comfort and well-being.
- Monitored and documented behavioral changes in residents to support care plans.
- Collaborated with interdisciplinary teams to develop individualized treatment strategies.
- Provided crisis intervention and de-escalation techniques during challenging situations.
- Trained and mentored new staff on best practices in resident care and safety protocols.
- Recognized and reported abnormalities or changes in patients' health status to nurse.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ensured safety and well-being by conducting regular room checks, bed positioning, and vital sign monitoring.
- Handled emergency situations calmly and efficiently while following established protocols for crisis interventions or medical emergencies.
- Managed challenging behaviors effectively through non-confrontational approaches such as redirection or de-escalation techniques when necessary.
- Assisted in medication administration, ensuring accuracy and adherence to physician instructions.
- Contributed to a positive living environment by maintaining cleanliness standards throughout the facility.
- Followed directions of licensed nurses to administer medications and treatments.
Family Support Provider
FCC Behavioral Health
Poplar Bluff, MO
02.2024 - Current
- Collaborate and work together with the treatment team for the best interest of the clients
- Travel to and from clients homes
- Work with parents of children with special and behavioral health needs
- Act as a support for parents with children in services
- Participate in team meetings such as staffing and Systems of Care meetings
- Collaborated with multidisciplinary teams to develop and implement individualized care plans for clients.
- Monitored client progress, documenting behavioral changes and reporting findings to supervisors for ongoing evaluation.
- Facilitated group therapy sessions, promoting engagement and communication among participants for shared experiences.
- Advocated for clients' needs within the community, connecting them with resources and support services for improved outcomes.
- Fostered a positive work environment, promoting teamwork and open communication among colleagues.
- Established strong relationships with clients through consistent communication and proactive updates on issue resolution progress.
Residential Care Aide
FCC Behavioral Health
Wappapello, MO
05.2023 - 02.2024
- Assisted residents with daily living activities to ensure comfort and well-being.
- Monitored and documented behavioral changes in residents to support care plans.
- Collaborated with interdisciplinary teams to develop individualized treatment strategies.
- Provided crisis intervention and de-escalation techniques during challenging situations.
- Trained and mentored new staff on best practices in resident care and safety protocols.
- Recognized and reported abnormalities or changes in patients' health status to nurse.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ensured safety and well-being by conducting regular room checks, bed positioning, and vital sign monitoring.
- Handled emergency situations calmly and efficiently while following established protocols for crisis interventions or medical emergencies.
- Managed challenging behaviors effectively through non-confrontational approaches such as redirection or de-escalation techniques when necessary.
- Assisted in medication administration, ensuring accuracy and adherence to physician instructions.
- Contributed to a positive living environment by maintaining cleanliness standards throughout the facility.
- Followed directions of licensed nurses to administer medications and treatments.
Lead Cashier
Academy Sports + Outdoors
Poplar Bluff, MO
06.2019 - 02.2020
- When opening, I come in and get all the registers ready to go for the morning, open this system, count the safe, and get any paperwork ready.
- During my shifts I operate a register, completed online order pick-ups, and tend to things the cashiers need (ex: change, overrides), complete damages and defect issues.
- When I close, I come in and count a bag on a register, prepare the cash room for the night, count down what bags are already dropped, make the deposits out of each bag, reset the bags. At the end of the night, I do a safe count and finish any bags that are left. Once bags are done, I then do the deposits for the store. Close the system down.
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational processes and customer service standards.
- Managed daily cash register operations, resolving discrepancies efficiently.
- Developed and maintained strong relationships with customers, enhancing loyalty and repeat business.
- Ensured adherence to safety protocols, contributing to a secure shopping environment for employees and customers.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock to meet expected customer demand.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Front Desk Supervisor
Comfort Inn by Choice Hotels
Poplar Bluff, MO
11.2016 - 06.2019
- Trained and mentored new staff on customer service standards and hotel procedures.
- Supervised front desk operations to ensure efficient guest check-in and check-out processes.
- Handled guest inquiries and resolved complaints to enhance overall satisfaction.
- Implemented scheduling strategies to optimize workforce management during peak periods.
- Coordinated communication between departments to streamline guest services and operations.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended staff meetings and brought issues to attention of upper management.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest complaints by addressing issues with rooms promptly.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Crew Member
McDonald's
Poplar Bluff, MO
07.2013 - 03.2014
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline order preparation and enhance workflow efficiency.
- Trained new crew members on procedures and best practices for optimal performance.
- Assisted in implementing promotional campaigns, driving increased sales during peak hours.
- Managed inventory levels, ensuring stock availability while minimizing waste and loss.
- Maintained cleanliness and organization in dining area, contributing to positive guest experience.
- Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Finisher
Gates Rubber Company
Poplar Bluff, MO
11.2010 - 07.2011
- I cut, finished, and packed hoses, and made labels for boxes.
- Made labels for boxes.
- Conducted thorough inspections of finished products for defects and adherence to specifications.
- Operated finishing machines to ensure quality production standards were met consistently.
- Implemented best practices in safety protocols, reducing workplace incidents and promoting a safe environment.
- Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
Farm Hand/Laborer
Clark River Farms Inc.
Fisk, MO
05.2000 - 08.2009
- Operated and maintained farm machinery to enhance productivity and efficiency.
- Cultivated crops through planting, watering, and harvesting techniques to ensure optimal growth.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Developed and followed seasonal planting schedule to maximize yield and ensure diverse crop production.
- Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.
- Conducted soil tests to determine nutrient needs, applying fertilizers accordingly to boost crop production.
- Operated heavy machinery for planting, harvesting, and transporting crops efficiently.
- Maintained equipment and tools to ensure optimal performance and safety standards.
- Performed general housekeeping and cleaning tasks.
- Used variety of hand and power tools to complete tasks.
- Handled payroll to ensure employee paychecks were received in a timely manner.
Education
Some College -
Three Rivers Community College, Des Moines Area Community College
High school or equivalent - High School Diploma
Woodfield High School
04.2011
High School Diploma -
Penn Foster Career School
Scranton, PA05-2022
Skills
- Compassionate caregiving
- Reliability and punctuality
- Safety awareness
- Meal preparation
- Professional boundaries
- Client advocacy
- Confidentiality adherence
- Mental health support
- Family engagement
- Autism support
- Willingness to learn
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Room cleaning and restocking
- Organizational skills
- Calm under stress
- Certified in CPR/AED
Certification
- Level 1 Medication Aide
- Family Support Provider Credential
- Pregnant and Parenting Families Credential
Timeline
Residential Care Aide
FCC Behavioral Health
05.2025 - Current
Family Support Provider
FCC Behavioral Health
02.2024 - Current
Residential Care Aide
FCC Behavioral Health
05.2023 - 02.2024
Lead Cashier
Academy Sports + Outdoors
06.2019 - 02.2020
Front Desk Supervisor
Comfort Inn by Choice Hotels
11.2016 - 06.2019
Crew Member
McDonald's
07.2013 - 03.2014
Finisher
Gates Rubber Company
11.2010 - 07.2011
Farm Hand/Laborer
Clark River Farms Inc.
05.2000 - 08.2009
Some College -
Three Rivers Community College, Des Moines Area Community College
High school or equivalent - High School Diploma
Woodfield High School
High School Diploma -
Penn Foster Career School