Michelle Nyberg
League City
Summary
With a proven track record at UTMB, I excel in clinical expertise and leadership, significantly enhancing stroke care quality. My adept relationship-building facilitated impactful collaborations, while my strategic implementations in emergency response and staff training drove notable improvements in patient care and compliance. Achievements include reducing door-to-needle times and elevating care standards through interdisciplinary collaboration and quality improvement initiatives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Stroke Coordinator
UTMB
09.2021 - Current
- Evaluated program effectiveness using key performance indicators, identifying areas for improvement and implementing necessary changes.
- Led hospital-wide initiatives aimed at improving overall stroke care quality and enhancing the facility''s reputation as a center of excellence in stroke treatment.
- Established strong relationships with local EMS providers to improve pre-hospital stroke care and expedite treatment times.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Implemented new policies and educated staff on changes.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Conducted regular chart audits to ensure compliance with national stroke care standards and guidelines.
- Developed comprehensive education programs for staff, ensuring up-to-date knowledge in stroke management techniques.
- Served as a mentor for new Stroke Coordinators, sharing insights gained from years of experience and fostering a collaborative approach to program development and improvement.
- Coordinated continuing education opportunities for staff members, fostering an environment of continuous learning and professional growth.
- Maintained current knowledge of best practices in the field by attending conferences, reviewing literature, and networking with fellow professionals.
- Optimized stroke patient care by coordinating timely diagnostic tests and treatments.
- Managed data collection processes, providing accurate information to support decision-making and facilitate ongoing performance improvement efforts.
- Reduced door-to-needle times through efficient coordination of acute stroke response protocols.
- Promoted community outreach initiatives focused on stroke prevention, increasing public awareness about risk factors and warning signs.
Care Coordinator
UTMB
06.2016 - 09.2021
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
- Collaborated with social services to connect patients with resources for housing, nutrition, volunteer support services and financial assistance, improving their overall wellbeing.
- Facilitated patient access to specialized medical services by building network of healthcare provider partnerships.
- Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.
- Negotiated with insurance providers to secure coverage for necessary treatments, alleviating financial stress for patients.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Reduced hospital readmission rates by coordinating effective post-discharge care plans.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Caregiver Support RN
VA
04.2013 - 03.2014
- Managed caseload of approximately 40-50 Veterans through Home-Based Primary Care for the Caregiver Support Program.
- Performed initial and quarterly outpatient evaluations for program eligibility.
- Provided comprehensive nursing care through chart review, assessments, telephone follow-up plus ongoing management of Veterans and caregivers in the program.
- Completed progress report for each client for the Interdisciplinary Team to review and follow-up with any unmet needs.
- Devised and offered solutions to clients and the Interdisciplinary Team for issues that needed attention.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to Interdisciplinary Team.
- Extensive use of VPN remote access and charting in the field.
Staff Nurse, Acute Rehabilitation
Craig Hospital
02.2008 - 04.2013
- Primary Nurse for team of 4-8 patients from admission through discharge.
- Active participant in patients' plan of care with Interdisciplinary Team including rounds, patient and family conferences.
- Provide comprehensive nursing care including assessment, planning, implementation and outcome measurement of TBI, Stroke and SCI patients.
- Attend and collaborate with the Interdisciplinary Team at weekly rounds, case reviews and conferences helping to facilitate patients plan of care.
- Member of Unit Based Council for three years.
- Mentored and precepted nursing students and new grads during orientation.
- Provided educational presentations during New Grad Ed Day and Nursing Skills Day.
- Participant in various work groups and hospital project initiatives for improving clinical care: Unit Based Council; Pain Follow Up Work Out; Clinical Documentation Committee; PCS Acuity Unit Expert; audits of hand hygiene, restraints, falls, oral care, FIM, education and care plans.
- Created unit t-shirt to help promote staff unity.
- Contributed to root cause analysis which resulted in change of seizure policy.
Server Trainer
On The Border
09.1998 - 06.2008
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Facilitated seamless transitions during shift changes by effectively communicating pertinent information to incoming staff members.
- Streamlined server training processes for improved efficiency and consistency in service delivery.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Provided coaching and mentoring to employees.
Education
Bachelor of Science - Nursing
University of Colorado Denver
Aurora, CO12-2007
No Degree -
Red Rocks Community College
Denver, CO01-2004
Bachelor of Arts - Illustration
Rocky Mountain College of Art & Design
Denver, CO08-1999
Skills
- Clinical expertise, critical thinking and leadership
- Performance metrics monitoring
- Networking and relationship building
- Emergency response coordination
- Staff education and training
- Interdisciplinary collaboration
- Quality/process improvement development, implementation and monitoring
- Case management, service coordination, discharge planning
- Data compilation
- Training and mentoring
- Compliance oversight, implementation and improvement
- Clinical quality program standards
- Organizational goal development
- Strong clinical judgment
- Corrective action implementation
- Work Planning and Prioritization
- Case review
- Crisis intervention and conflict management
Accomplishments
- RAC-R Acute Care Committee Chair.
- AHA ASLS Instructor.
- Achieved Primary Stroke Certification with successful redesignation.
- Magnet Award Nominee for Shared Governance and Interdisciplinary Relationships 2011.
- Member Craig Hospital Unit Based Council.
- Earned "Craig Hospital Nurse Preceptor Award" for outstanding contribution to Nursing Student Education.
- Achieved Clinical Ladder III for three years.
- PCS Acuity Unit Expert at Craig Hospital.
- Created unit t-shirt.
- Participant in root cause analysis which resulted in change of seizure policy.
Certification
- Certified Registered Rehabilitation Nurse
- Accredited Case Manager
- Advanced Stroke Life Support Instructor
Activities
Contemporary Forums Brain Injuries Conference 2010
Craig Hospital Preceptor Class 2010
Memorial Hermann Rehabilitation Solutions Conference 2017
UTMB Neuro Nurses Day Conference 2017 and 2023
The Transitional Learning Center Traumatic Brain Injury Conference 2018
AHA International Stroke Conference 2023
Timeline
Stroke Coordinator
UTMB
09.2021 - Current
Care Coordinator
UTMB
06.2016 - 09.2021
Caregiver Support RN
VA
04.2013 - 03.2014
Staff Nurse, Acute Rehabilitation
Craig Hospital
02.2008 - 04.2013
Server Trainer
On The Border
09.1998 - 06.2008
Bachelor of Science - Nursing
University of Colorado Denver
No Degree -
Red Rocks Community College
Bachelor of Arts - Illustration
Rocky Mountain College of Art & Design
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