MICHELLE OAKLEY
Hope Association
Rumford,USA
1
Certification
8
years of professional experience
Detail-oriented Support Professional experienced in patient support and appointment scheduling. Enhanced workflow efficiency and improved patient experiences through effective collaboration and communication with medical staff. Delivered personalized care and problem-solving skills while fostering a positive and supportive environment.
Work History
Direct Support Professional
3 Months- Developed and implemented personalized support plans to address specific client needs and goals.
- Monitored client progress, adjusting strategies to promote effective outcomes and well-being.
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Trained new staff on best practices for client care and safety protocols in diverse environments.
Patient Service Specialist
3 Months- Answered incoming calls and addressed inquiries promptly to enhance patient support.
- Performed administrative tasks, including filing, faxing documents, and copying materials.
- Completed all required documentation accurately prior to claim submission to ensure compliance.
Patient Service Representative
4 Years 10 Months- Managed appointment scheduling and addressed inquiries to enhance patient experience.
- Collaborated with medical staff to ensure accurate patient registration and maintained electronic health records, streamlining workflow.
- Educated patients on office procedures and health insurance options, improving their understanding of available services and benefits.
Bakery Associate
2 Years 7 Months- Baked diverse bread and pastry items, delivering high-quality products to enhance customer satisfaction.
- Organized and cleaned workspace, adhering to health and safety standards to ensure a safe environment.
- Prepared baked goods according to established recipes and quality standards.
- Operated commercial baking equipment, ensuring safe and efficient use.
- Assisted in inventory management, restocking supplies as needed for smooth operations.
Education
High School Diploma
CNA - Nursing
Skills
Direct patient care
Patient support
Compassionate caregiving
Behavioral management
Crisis intervention
Patient advocacy
Client documentation
Behavioral support
First aid and safety
Health compliance
Relationship building
Patient advocacy
Certification
- DSP - Direct Support Aide
- CPR & First Aid
Timeline
Direct Support Professional
Hope Association
05.2026 - CurrentRead More
Patient Service Specialist
Maine health internal medicine
10.2025 - 01.2026Read More
Patient Service Representative
Swift river family medicine
12.2020 - 10.2025Read More
Bakery Associate
Hannaford
05.2018 - 12.2020Read More
Region 9
CNA from Nursing
Read More
Mountain Valley
High School Diploma
Read More