Michelle Oates
Gore Springs,MS
Summary
I am a collaborator with the ability to provide outstanding customer service. I am an initiative-taker with a proven history of providing excellent service. I am very meticulous, always doing my best to provide excellent service to customers, clients, and visitors. I have over 20+ years of customer service experience in different job industries and I have enjoyed every single one of them. I am enthusiastic and eager to contribute to team success through hard work, diligence, and excellent organizational skills and motivated to learn, grow, and excel in current and new job opportunities given to me. There is always room to grow and learn no matter the field you are in.
Overview
41
41
years of professional experience
Work History
Front Counter/Parts Department Clerk
Gulf Coast Aircraft Services Center
01.1984 - 01.1988
- Double-checked shipments against receipts and advised customers on which parts they needed for specific projects
- Maintained optimal supply levels by ordering new parts from catalogs
- Met customer requirements by researching stock numbers and prices for various parts, identifying appropriate items, and placing timely orders
- Answered calls to help customers with their questions and concerns
- Transported parts to customer locations
- Kept record of parts inventory
- Created labels for packages
- Communicated with Carriers for shipping and delivery instructions
Customer Service Agent
Sears Parts Central
01.1993 - 12.1997
- Managed Customer request for ordering parts and/or products by searching for parts by either the part number or by locating the part on a diagram to find the name and/or number of the part needed
- Answered customers questions about merchandise and pricing and promoted additional products and services to the customers based on their needs during the service, account management, or order phone calls
- Looked into and resolved issues with accounting, service, and delivery
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing their sales
- Answered questions and/or researched warranty, replacement, and shipping information per customers' request
Receptionist/Inventory Specialist
Heath Aviation
10.2022 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Generated daily, weekly and monthly reports for billing department.
- Processed vendor and supplier payments on weekly basis.
- Tracked orders and shipments to inform warehouse manager of incoming loads.
- Prepared and processed requisitions and purchase orders for supplies and equipment.
- Attended trade shows to learn new trends in methods and materials.
Customer Service Representative
Bellsouth Telecommunications
01.1998 - 01.2002
- Answered calls to help customers with their questions and concerns
- Used knowledge to troubleshoot Product or Service issues
- Collaborated with customers to determine their needs and routed incoming calls to the most qualified personnel and departments within the company
- Delivered single-call resolutions and ensured customer satisfaction through quality control
- Coordinated between the billing department and customers to resolve issues
- Recommended a new Product or Service to customers, which resulted in an increase in add-on business
Office Manager/Tax Preparation Specialist
H & R Block Tax Services
10.2015 - 04.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Built strong professional relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Supported clients in their transition to new tax software platforms, providing guidance and training on system features and usage.
- Mentored junior staff members, sharing valuable expertise to enhance their skills and knowledge in the field of tax preparation.
- Assisted clients in resolving IRS audits, negotiating favorable outcomes and reducing penalties owed.
- Streamlined tax filing processes for clients, resulting in reduced turnaround times and increased efficiency.
- Conducted thorough research on complex tax issues to provide accurate advice and solutions to clients.
- Continuously refined personal knowledge base by participating in ongoing professional development opportunities such as webinars or conferences.
Guest Service Agent
Holiday Inn Express and Suites
05.2022 - 04.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Kept track of accounts and ran daily reports to double-check totals
- Updated customer accounts with additional room charges, such as minibar usage and room service charges
- Oversaw the collecting of deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Greeted daily visitors and customers upon their arrival, helped, and answered questions to build rapport and retention
- Collaborated with team members to manage guest needs from check-in to check-out
Various Roles (Host, Cashier, Grill Cook, Fry Cook, Buffet Cook, Dessert Maker, Breakfast Cook, Kitchen Manager, Assistant Restaurant Manager)
Shoney's, Waffle House, Magnolia Smokehouse Grill, Simply Southern, 333 Restaurant, Pappy's, Enid Depot, Jake N Rips, BBJs at the Depot, Barn and Table Restaurant, and By The Bridge Bistro, Nancy's Donuts
01.2007 - 02.2025
- Kept up with current menu items, garnishes, ingredients, and preparation techniques
- Followed all health and sanitation rules and regulations
- Regular preventive maintenance and repair schedules allowed me to keep the facility and its equipment in good working order
- Prepared and maintained the buffet and salad bar by checking temperatures, restocking food, removing dirty containers and monitoring potential sources of contamination
- Assisted in the development of prices based on inventory costs and portion sizes
- Performed regular line checks to ensure the highest level of quality
- Checked and tested foods to ensure that they were of excellent quality and were at the proper temperature
- Checked on guests to make sure they were happy with their meals and recommended additional items to boost restaurant sales
- Cleaned and inspected food preparation areas to ensure that they were clean and sanitary
- Made schedules for all back of house employees weekly
- Sent in payroll for back of house employees weekly
- Did inventory and made all vendor/food supplier orders twice weekly, checked in and put up when arrived
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Master of Science - Supply Chain Management
Auburn University
Auburn, ALCertificate of Accountancy -
Harbert College of Business
Auburn, AlCertificate of Hospitality - Hotel And Restaurant Management
Auburn University
Auburn, ALSkills
- Credit and Collection
- Data Entry Specialist
- Microsoft Office
- Accounts Payable/Receivable
- Tax Preparation
- SERV Safe Management Certified
- POS system operations
- Purchase Orders/invoice
- Office supply management
- Records management
- Multi-line phone systems
- Office supply inventory control
- Business administration
- Basic accounting
- Customer/Client relations
- Organization skills
Timeline
Receptionist/Inventory Specialist
Heath Aviation
10.2022 - 05.2024
Guest Service Agent
Holiday Inn Express and Suites
05.2022 - 04.2023
Office Manager/Tax Preparation Specialist
H & R Block Tax Services
10.2015 - 04.2019
Various Roles (Host, Cashier, Grill Cook, Fry Cook, Buffet Cook, Dessert Maker, Breakfast Cook, Kitchen Manager, Assistant Restaurant Manager)
Shoney's, Waffle House, Magnolia Smokehouse Grill, Simply Southern, 333 Restaurant, Pappy's, Enid Depot, Jake N Rips, BBJs at the Depot, Barn and Table Restaurant, and By The Bridge Bistro, Nancy's Donuts
01.2007 - 02.2025
Customer Service Representative
Bellsouth Telecommunications
01.1998 - 01.2002
Customer Service Agent
Sears Parts Central
01.1993 - 12.1997
Front Counter/Parts Department Clerk
Gulf Coast Aircraft Services Center
01.1984 - 01.1988
Master of Science - Supply Chain Management
Auburn University
Certificate of Accountancy -
Harbert College of Business
Certificate of Hospitality - Hotel And Restaurant Management
Auburn University
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