MICHELLE O'BRIEN
Bluffdale,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Considerate Orthodontic Assistant supports orthodontists in treating patients requiring corrective procedures for spacing and alignment issues. Efficiently arranges dental tools and instruments and sterilizes equipment. Experience taking and developing x-rays and instructing patients on proper care of dental appliances.
Overview
4
4
years of professional experience
Work History
Orthodontic Assistant
Redmond Orthodontics
12.1997 - 04.2002
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Assisted in the implementation of new technology for digital record keeping, streamlining office operations.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Verified patient insurance eligibility and benefits.
Front Office Assistant
Redmond Orthodontics
12.1997 - 04.2002
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Reviewed and updated customer information in database for accuracy.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Developed and implemented strategies to streamline office operations.
Education
Certified Dental Assistant - Dental Assisting
Capistrano Laguna Beach ROP
San Juan Capistrano, CA12.1998
High School Diploma -
Dana Hills High School
Dana Point, CA06.1998
Commercial Floristry Certified - Commercial Floristry
Capistrano Laguna Beach ROP
San Juan Capistrano, CA12.1997
Skills
- Infection Control
- Instrument Sterilization
- Record Preparation
- Emergency Treatment
- Oral Impressions
- Patient Education
- Data Entry
- X-Ray Processing
- Dental Impressions
- Orthodontic instrument knowledge
- Orthodontic supply inventory
- Orthodontic bracket placement
- Orthodontic appliance adjustment
- Orthodontic study model trimming
- Bracket removal
- Orthodontic archwire changes
- Wire bending
- Orthodontic patient satisfaction
- Palatal expander adjustment
- Orthodontic patient scheduling
- Orthodontic bonding
- Orthodontic lab communication
- Elastics placement
- Orthodontic continuing education
- Orthodontic patient follow-up
- Teeth Cleaning
- Instrument Tray Preparation
- Customer Service
- Oral Hygiene
- Patient Counseling
- Dental Staff Support
- Equipment Sterilization
- Advising and Educating Patients
- Insurance Billing
- Office Administration
- Taking Medical and Dental Histories
- Document Management
- Patient Recordkeeping
- Payment Collections
- Dental Staff Assistance
- Insurance Verification
- Patient Data Gathering
- Appointment Scheduling
- Full Mouth Radiographs
- Treatment Room Preparation
- Records Management
- Data Verification
- Preliminary Impressions
- Patient Intake Procedures
- Inventory Management
- Orthodontic appointment confirmation
- Orthodontic records management
- Impression pouring
- Orthodontic office organization
- Orthodontic emergencies
- Oral Hygiene Instruction
- Chart Updating
- Tray Organization
Timeline
Orthodontic Assistant
Redmond Orthodontics
12.1997 - 04.2002
Front Office Assistant
Redmond Orthodontics
12.1997 - 04.2002
Certified Dental Assistant - Dental Assisting
Capistrano Laguna Beach ROP
High School Diploma -
Dana Hills High School
Commercial Floristry Certified - Commercial Floristry
Capistrano Laguna Beach ROP
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