Michelle Ochoa

Dynamic Service Manager with extensive experience in automotive service operations, recognized for achieving a consistent 10% year-over-year increase in customer pay and warranty ELR. Proven track record in building and managing high-performing teams, overseeing compliance with Nevada State Health Department regulations, and enhancing service gross through strategic training and department development. Awarded multiple Presidents Awards for excellence in service delivery and operational efficiency, while successfully breaking all-time records for hours flagged and gross revenue. Committed to fostering strong customer relationships to drive retention and referrals, with a focus on high-quality service repairs and minimizing comebacks. Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.