Michelle Ojeda Martinez
Kissimmee,FL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients.
Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Excellent customer services skills, sound, judgement and demonstrated understanding of pharmacy operation .
Conversational Spanish and English skills. Hardworking and passionate job seeker , Ready to help team achieve company goals.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
28
28
years of professional experience
3
3
Certification
Work History
Senior Pharmacy Technician
Walgreens Boots Alliance
01.2001 - Current
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Set up and modified patient profiles, to include current information such as medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Counseled customers on medications, appropriate dosage and potential side effects.
Pharmacy Technician
Community Pharmacy
05.1996 - 01.2001
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
Associate of Science - Pharmacy Technology
National University College - Bayamon
Bayamon, PR05.1996
Skills
- Drug Inventory Control
- Insurance Billing
- HIPAA Compliance
- Medication Dispensing
- Insurance Verification
- Professional Networking
- Immunization Administration
- Drug Utilization Review
- Time Management
- Patient Counseling
- Medical Terminology
- Organizational Skills
- Multitasking Abilities
- Team Leadership
- Interpersonal Skills
- Record Keeping
- Problem-Solving Skills
Accomplishments
I received awards on 2020 for the excellent collaborations with the company and programs.
Languages
Spanish
Full Professional
English
Professional Working
Certification
* Certified Pharmacy Technician #134942
* Florida Board of Pharmacy Certification #430-101-080- 240-175
* Immunization Administration Certificate
Timeline
Senior Pharmacy Technician
Walgreens Boots Alliance
01.2001 - Current
Pharmacy Technician
Community Pharmacy
05.1996 - 01.2001
Associate of Science - Pharmacy Technology
National University College - Bayamon