Michelle Olah
New Orleans ,LA
Summary
Motivated, proven performer in wholesale/retail operations. Seeking a position allowing for parlay of demonstrated organization, customer service. Communication skills proven by 27 years of successful family business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Administrative Executive
Mystic Vines Distributor Fine Wines & Spirits
10.2017 - Current
- Collected data, input records and protected electronic files.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Maintained protocol throughout routine work days and special events.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Assistant manager
Hokus Pokus Liquor & Wine
08.1996 - 09.2017
- Worked in the wholesale/retail wine and spirits business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Part-time waitress
Anthony's Café
04.2002 - 04.2004
- Worked as a waitress for a family restaurant on weekends.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Semolina's Restaurant
10.1995 - 04.1996
- Worked as a waitress part-time while attending Jr
- College and working at Dr
- Spain's Clinic.
Health Food Store Manager
Spain Chiropractic Clinic
08.1995 - 04.1996
- Operated a small health food store inside the clinic and performed deep tissue massages and various other therapies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Allergy Nurse
Clinic of ENT Head and Neck Surgery
01.1994 - 07.1995
- Helped with every aspect of the office including front office, patient care after surgery, and allergy department.
- Administered and documented medication and treatments and accurately recorded care.
- Assessed health status by interviewing patient regarding current status and medical history.
- Facilitated drug administration by assessing patient and pertinent labs.
- Ordered and restocked medical and office supplies.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Audited charts and reviewed clinical documents to verify accuracy.
Medical Assistant
Woman's Healthcare Specialty Group
08.1992 - 12.1993
- Assisted Dr. Peek with all areas of her office including in-office procedures, patient care, and front office work.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Nursing -
Louisiana State University @ Alexandria
08.1997
Nursing -
Pensacola Jr. College
08.1996
Medical Assisting -
Spencer College
07.1992
Skills
- Database Coordination
- Record Preparation
- Administrative Management
- New Employee Orientations
- Logistical Planning
- Administrative Leadership
- Event Coordination
- Schedule Oversight
- Project Support
- Customer Service Understanding
- Quickbooks
- Adobe Creative Cloud
- Meeting Coordination
- Customer Relations
- Canva
- Microsoft Office
- Business Operations Knowledge
- Office Supplies and Inventory
- Front Desk Management
- Accounts Payable and Accounts Receivable
- File Organization
- Special Event Projects
- Employee Timesheet Processing
- Senior Staff Support
- Meeting Support
- Invoice Preparation
- Appointment Scheduling
- Credit Card Reconciliation
- Occupancy Permitting
- Training Schedule Setup
- Answer Multi-Line Phone Systems
- Human Resources Management Software
- Calendar and Scheduling Software
- Manage Executive Schedules
- Travel Arrangement Coordination
- Bookkeeping and Basic Accounting
- Arrange Business Meetings
- Document Filing and Retrieval
- Reports and Financial Statements
- Meeting Agenda Preparation
Volunteer Experience
- Montessori Parents Association, Secretary, 2003-2008
- Brame Jr. High Parent/Teacher Association, 2003-2005
- Family Playhouse Community Theatre, 2000-2005
- U6 Soccer Coach, Alexandria, LA 2000-2004
- New Orleans Creative Arts School, New Orleans, LA 2016-2018
- Habitat For Humanity, New Orleans, LA 2017-2018
Hobbies and Interests
I have been married to my husband for Twenty eight years and I have three beautiful daughters. My husband and I enjoy traveling, water sports, and spending time in our lakefront home. I love to read, cook, and learning the Italian language. My family and I also attend a weekly place of worship.
Certification
- Certified CPR/First Aid/AED-American Red Cross
Timeline
Administrative Executive
Mystic Vines Distributor Fine Wines & Spirits
10.2017 - Current
Part-time waitress
Anthony's Café
04.2002 - 04.2004
Assistant manager
Hokus Pokus Liquor & Wine
08.1996 - 09.2017
Waitress
Semolina's Restaurant
10.1995 - 04.1996
Health Food Store Manager
Spain Chiropractic Clinic
08.1995 - 04.1996
Allergy Nurse
Clinic of ENT Head and Neck Surgery
01.1994 - 07.1995
Medical Assistant
Woman's Healthcare Specialty Group
08.1992 - 12.1993
Nursing -
Louisiana State University @ Alexandria
Nursing -
Pensacola Jr. College
Medical Assisting -
Spencer College